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States of Jersey Core Values

We put the customer at the heart of everything we do                                     

  • We listen to what our customers want/need us to deliver and we act on what they tell us
  • We develop stretching quality standards and focus our efforts on meeting them
  • We aim to resolve customers’ queries at the point of first contact

      We take pride in delivering an effective public service for Jersey                 

    • We believe that every individual has an obligation to respond to customers’ needs
    • We take pride in working for the States of Jersey
    • We celebrate success
    • We recognise those who make a real difference to what and how we deliver

        We relentlessly drive out waste and inefficiency                                                           

      • We constantly look for ways to improve value for money
      • We challenge practices that are duplicated or inefficient
      • We do not treat resources as personal possessions

          We will always be fair and honest and act with integrity                                    

        • We trust each other
        • We support each other to achieve our potential
        • We communicate openly and tell our staff what’s going on before we tell the media
        • We confront and deal with poor performance
        • We do not tolerate actions that could jeopardise our ability to provide an effective public service
        • We don’t use bureaucracy as an excuse for not taking action

            We constantly look for ways to improve what we do and are flexible and open to change  

          • We encourage our people to devise and take forward ideas for improvement
          • We expect people to learn from their mistakes, not be blamed
          • We delegate decisions to the right level
          • We recognise and reward those who achieve a real difference
          • We openly share knowledge and good practice so that we all learn

              We will achieve success in all we do by working together                               

            • We work to common and consistent standards wherever possible
            • We link everything we do to the States of Jersey Strategic Plan
            • We share resources and put them where they are most needed
            • We don’t think in isolation
            • We actively look for opportunities where we can operate on a cross-departmental basis
            • We take pride in our identity as the States of Jersey

                 

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