Request
Social Care System Replacement
A
Who supplies your current (Children's & Adults) social care case management system(s)?
B
Are you planning replace your social care case management system(s) in the next two years, or are you already in the process of replacing it? If "yes", please answer the following questions:
C
By what date are you planning to formally select a new supplier / product?
D
By what date will the contract commence?
E
By what date will you start to work formally with the new supplier to implement the new product (ie project kick-off)?
F
What is the planned go live date for the replacement system?
G
How much money have you allocated for this project, excluding payments to be made to the new supplier? Please provide a breakdown of the costs.
H
What reporting tools & reporting software do you currently use in conjunction with your current social care case management system(s). For example, Business Objects; SSRS; Crystal Reports etc.
I
What reporting tools & reporting software do you plan to use in conjunction with your replacement social care case management system(s)?
J
Is your current case management system hosted onsite, or is it externally hosted?
K
Will your replacement social care case management system(s) be hosted onsite, or externally hosted?
L
How many people directly employed by your Local Authority will be involved in the implementation of the replacement social care case management system(s)?
M
Please specify the roles they will carry out? For example, Systems Admin; User Admin; Database Admin; Data & Performance management; Data Cleansing; Data Migration; Training; Business Analysis; Project Manager;
N
Supplier / Relationship Management; Super User; Application Support etc.
O
Please state how much time (FTE) is allocated to each role?
P
Are you planning to engage an external supplier provide services to assist with the implementation of the replacement social care case management system(s)?
Q
If so, please specify the services they will deliver? For example, Systems Admin; User Admin; Database Admin; Data & Performance Management; Data Cleansing; Data Migration; Training; Business Analysis; Project Management; Supplier / Relationship Management; Super User; Application Support etc.
R
According to your project Risk Register, what are the top three risks associated with this implementation?
S
What is the name of the Senior Responsible Officer(s) for this project?
Response
A
Adult Services: Imosphere Ltd.
Children’s Services: Softbox
B
Adult Services: No
Children’s Services: The social care records system for Children’s Services is currently in the process of being replaced.
C
The new supplier, Servelec Group Plc, has already been selected.
D
March 2017.
E
The project commenced in April 2017.
F
We are due to go live with the replacement system in late 2017.
G
Implementation has been outsourced to an external supplier. Budgeted costs for the project, excluding external supplier payments, are as follows:
Work required by existing internal staff members is being completed as part of normal business with no direct additional cost.
H
Children’s Services: SQL Server Management Studio is used to access data held within Softbox.
Adult Services: Imosphere supply a reporting platform, Atmolytics, which is used in addition to SQL.
I
Corius
Mosaic inbuilt reporting tool
J
Hosted onsite
K
Hosted onsite
L
A number of staff from across the business will be involved part-time in the implementation of the new social care system ensuring the necessary subject matter expertise is available.
M and N
We have employed an external supplier to manage and deliver the new social care case management system, they will deliver all services in relation to implementing the new system. There is an expectation that the relevant subject matter expertise will be provided by the Public Authority to guide the implementation and ensure an appropriate outcome.
O
This information is not held. Staff will assist with the implementation as part of their normal duties when required.
P
Yes.
Q
We have employed an external supplier to manage and deliver the new social care case management system, they will deliver all services in relation to implementing the new system. There is an expectation that the relevant subject matter expertise will be provided by the Public Authority to guide the implementation and ensure an appropriate outcome.
R
Availability of Subject Matter Experts to participate in workshops
Availability of supplier resources to develop the required interfaces
Availability of technical staff to develop and release the required environments
S
Susan Devlin, Managing Director, Community and Social Services.
