Private Wing
The two wards of the Private Wing take up the 6th and 7th floors of the Phase 2 building at the General Hospital, with Sorel Ward on the 6th floor and Rozel Ward on the 7th floor. These can both be accessed from the lifts at the main Parade entrance of the hospital.
Private Patient Services Information
The nursing team within private patients is lead by Sister Karen McNay and consists of Registered Nurses and Healthcare Workers. The 34 bedded unit provides a comprehensive range of care for both surgical and medical patients. The nursing team has a wide range of clinical skills and their aim is to provide holistic care specific to patients needs. Named link nurses have responsibility to help develop the service in their specialty of nursing which include:-
ENT, General Surgery, Orthopaedics, Dental, Gynaecology, Ophthalmics, Cardiology, Diabetes, Pain Control and Infection Control.
Unit Philosophy
Nursing care models are being constantly explored to ensure that practice remains dynamic and evidence based. The multidisciplinary team on the unit are committed to delivering high professional standards and offer their expertise to you and your family.
We believe that the patient/client:
· Is of central importance to the activities of the ward
· Has the right to be treated holistically and with dignity
· Is worthy of care, consideration and respect
Our aim is to maximise your health and self care by using a problem solving approach to:
· Undertake or assist you to perform those activities which you cannot carry out for yourself at present
· Co-ordinate and facilitate care which will encourage you to be as independent as possible
We believe that care should be based on a foundation of utilising:
· Evidence based knowledge
· Opportunities to act as change agents to promote well being
· Professional development to enhance our skills/roles as communicators, carers, educators and advocate
Staff caring for you are members of a professional body/organisation and fully accept the commitment required to deliver care which is suited to your needs.
Catering Service
We have our own kitchen and qualified chefs who welcome you with the assurance that only fresh seasonal produce from local suppliers are selected for you ensuring the fullest flavours and nutrients aid your recovery. Our Chefs Barry, Josef and David will discuss your daily menus and any further requirements to your diet.
Physiotherapy Service
The physiotherapists that work within private patient services are private practitioners and are State Registered members of the Chartered Society of physiotherapists. Physiotherapy will be commenced at the request of your consultant, General Practitioner or nursing staff. Your physiotherapist will liaise with medical staff to provide the best treatment for your condition. Routine treatments are generally carried out in the morning and if you require treatment in the afternoon a physiotherapist will come and see you. There is a physiotherapist on call 7 days a week. For many conditions outpatient treatment will be necessary and your physiotherapist will be happy to discuss the services available to you and make any arrangements. Our aim is to facilitate your independence and we look forward to working with you to achieve this aim.
In patient treatment charges are available on request.
The team is co-ordinated by Judy Dickson, and includes Jessica Fuller and Charlotte Le Sauteur. For patients under the care of Mr Twiston-Davies the physiotherapist will be Lesley Sanderson.
Occupational Therapy
There is an occupational therapy service for elective orthopaedic patients who have surgery within Private Patient Services. Arrangements can also be made by Occupational Therapy for the provision of equipment for use at home once discharged. Cover can also be arranged with Occupational Therapy for patients of other specialties following discussion with the supervising Consultant.
Miscellaneous
We can also arrange referral to other services within the hospital after discussion with the supervising Consultant. These include the Dietician, Pain control specialists, Samares Rehabilitation unit and the Oncology unit. We also refer to agencies outside of the hospital including Family Nursing and Homecare and the Hospice.
Frequently Asked Questions
Do we supply Toiletries?
· No, we have a limited supply for emergencies so patients are expected to bring their own
Do we have Sky television?
· No, but every room has its television for access to terrestrial viewing
Do we have our own hairdresser?
· No, but patients can invite their own to visit during their stay
Do we have our own Chiropodist?
· No, but as with hairdressers patients can invite their own to visit
Can we drink alcohol?
· Yes, depending on Consultant approval, type of surgery, that it is in moderation and does not affect medication
What are the visiting hours?
· 11am – 12 midday 3pm – 9pm
· This is dependant on treatment, patients condition and wishes
Can my young children visit?
· Yes, with prior permission from staff
Can I smoke whilst I am an inpatient?
· No, this is not recommended prior to surgery or within 24 hours of operation. Both Rozel and Sorel wards operate a no smoking policy.
Are newspapers free of charge?
· No, newspapers may be purchased from the League of Friends trolley that visits the wards every morning
Do I need to bring in my medication?
· Yes, it needs to be in its original packaging where possible and not in a dosage box
What do the uniforms mean?
· NAVY – Ward Sister
· MEDIUM BLUE STRIPE – Staff Nurse
· GREEN STRIPE – Enrolled Nurse
· YELLOW STRIPE – Healthcare Worker (Auxiliary Nurse)
· LILAC – Domestic Staff
Do you charge for the use of the telephone?
· Yes, calls are charged at the local business rate. The bill will be sent to you directly and not to the insurance company
Who do I speak to if I have a problem with my account?
Our finance department will be happy to help you
Admission Procedure
Admission is arranged by the Consultant Physician or Surgeon following a referral from the General Practitioner. Patients can be admitted from the Accident department or other wards providing appropriate Consultant has agreed to take the responsibility of care.
Accounts Procedure
Following discharge an account will be raised by the finance administrator. This will relate to the accommodation charge which includes nursing, catering and oral medication, any physiotherapy and an operating charge if applicable. Accounts for services provided by Consultants including anaesthetists, pathologists and radiologists will be sent from them separately. With private medical insurance policies, if treatment has been pre-authorised with the company the hospital account can be sent to the company directly. In other instances a claim form may need to be completed. Unless paying their own costs patients do not need to pay us directly. Completed claim forms should be sent to the insurers with the accounts and they in turn pay us. We have an agreed contract with the major medical insurance providers.
