Help

General Viewing
Whilst the website has been designed to be as accessible to as many users as possible, the pages have been optimised to be best viewed with your screen resolution set to 1024x768 pixels and using an Internet Explorer or Netscape Navigator browser versions 4 or above. To get the best from colour images the pages are best viewed using a colour depth of at least 256 colours.

Navigation
The main site navigation is provided by the links in the left hand menu, the header and footer of each page.

Accessibility
A number of accessibility features have been included:

• access keys
• advice on browser accessibility options
• allowing text sizes and colours to be changed to suit users' needs
• all images have alternative text descriptions
• frames are avoided on the main website
• PDF file formats are used for the publication of large and complex documents. To view and print PDF files you must have Adobe Acrobat Reader installed.

Adobe Acrobat documents can be converted back to plain text using Adobe's Web-based conversion services

Access Keys
This website uses Access Keys to provide quick access to the key areas of the site using a keyboard. A complete list of access keys has been provided below.

Each area of the website has been constructed to allow users to use the keyboard to access any of the links. If an access key is not available the user can use the tab key to highlight a specific link and then press the return key to activate the link.

Internet Explorer 4 and Netscape 6
1. hold down the "alt" key
2. press the required letter

Internet Explorer 5
1. hold down the "alt" key
2. press the required letter
3. press the return key and the browser will do the rest

S - Skip navigation
1 - Home page
2 - What's new
3 - Site map
4 - Search
5 - Frequently Asked Questions (FAQ)
6 - Help
7 - Complaints procedure
8 - Terms and conditions
9 - Feedback form
0 - Access key details


Browser Accessibility Options
Controlling text and colours in your web browser You can specify the font sizes, styles and colours and foreground and background colours of Web pages displayed on your computer screen, even if the author of the Wed page has already specified these. You can also specify the colour used to indicate links in Web pages, or a special colour for links that are used only when the mouse passes over the link. This is useful if you have low vision, need larger fonts, or need high-contrast colours. You can set Internet Explorer to use the colours and fonts you specify, your default Windows colours and fonts, or the settings you specify in your own style sheet. If you use the Internet Explorer or Netscape browsers to view the Internet, the following guidelines will enable you to enlarge the size of the text and control the colours on your screen.

Microsoft Internet Explorer for PC
Open your Internet Explorer Web Browser
Select 'Tools' from the menu at the top of your window
From the options which appear, select 'Internet options....'
Click on the 'General' tab
Click on the button marked 'Accessibility'
To change your font size, select the checkbox marked 'Ignore font sizes specified on Web pages'
To remove background and font colours, select the checkbox marked 'Ignore colours specified on web pages'
Click OK (and again if necessary)
Select 'View' from the menu at the top of your window
From the options which appear, select 'Text size'
Select your desired text size 

Microsoft Internet Explorer for Apple Mac
Open your Internet Explorer Web Browser
Select the 'edit' menu at the top of your window
From the options menu which appear, select 'preferences'
Click on 'web content'
Deselect the button marked 'show style sheets'
Return to the list of preferences
Click on 'web browser'
Select 'language/fonts'
Select the font size you require 
 
Instructions for users of Netscape Navigator Text
Select 'Edit' from the menu at the top of the window and choose 'Preferences'
Open the Appearance group and click the 'Fonts' category
Next to 'For the encoding' should read Western to tell the computer which types of letters and symbols to use. From 'Size' select 18
Next to the Variable Width Font field is a drop down box: select 'Arial'. The fixed Width Font box should already read 'Courier New'. From 'Size' select 18
To override the fonts used by the designer of the web page, select 'Use my default fonts overriding document specified fonts'
Click 'OK'

Colours
Select 'Edit' from the menu at the top of the window and choose 'preferences'
Open the Appearance group and click the 'Colours' category
Select a colour button to change colours of text, background, unvisited links, or visited links.
To override the colours used by the designer of the web page, select 'Always use my colours, overriding document'