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Template letters 

Below are some template letters that may help. Please remember that the letter templates are for guidance only and every case is different. Make sure you understand your statutory rights before you write your letter.

Your statutory rights explained

Template letters

Requesting a repair or replacement of faulty goods size 28kb

Requesting a refund for faulty goods size 28kb

Delay in delivery of goods size 26kb

Returning goods that were bought over the internet / phone / mail order size 27kb

Delay with building works size 26kb

Repairs that are needed as a result of building works size 27kb

Requesting a repair following a poor service size 27kb

Unsatisfactory car repairs size 27kb

Requesting a repair for a car with faults size 27kb

Requesting a refund for a faulty car size 27kb

Requesting a refund for a faulty car bought on a hire purchase agreement) size 27kb