Government of Jersey

Jersey Fire and Rescue Service control room systems (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 03 June 2021.
Prepared internally, no external costs.

Request

Telephony

Can you please provide the contract start and renewal date for the Fire and rescue services current corporate telephony system(s) within the contract(s)?

A (a)

If a separate telephony system is used to receive non-emergency and / or 999 calls within the Fire and rescue services control rooms, can you also please provide contract start and renewal dates for this system also?

A (b)

Can you please indicate what options there are for extending the existing contracts beyond the renewal dates?

A (c)

Can you please provide annual support prices paid for each telephony system contract?

A (d)

Can you please provide the suppliers name(s) of each telephony system contract?

Please indicate what options there are for extending the existing contracts beyond the renewal dates.

Command and Control

Can you please provide the contract start and renewal date for the Fire and rescue services current command and control system used for incident management and resource deployment?

B (a) Can you please indicate what options there are for extending the existing command and control contract beyond the renewal date?

B (b)

Can you please provide annual support prices paid for the command and control system contract?

B (c)

Can you please provide the suppliers name for the current command and control system contract?

Integrated Communications and Control System (ICCS)

Can you please provide the contract start and renewal date for the Fire and rescue services ICCS?

C (a)

Can you please indicate what options there are for extending the existing ICCS contract beyond the renewal date?

C (b)

Can you please provide annual support prices paid for the ICCS contract?

C (c)

Can you please provide the suppliers name for the current ICCS contract?

C (d)

Has the force already contracted with existing ICCS supplier to provide ESN related services and if so, please provide contract start and renewal date for these services?

Contact Management System (CRM system)

Can you please provide the contract start and renewal date for the Fire and rescue services Contact Management System used to record contact from members of the public with the Fire and rescue services control rooms?

D (a)

Can you please indicate what options there are for extending the existing Contact Management contract beyond the renewal date?

D (b)

Can you please provide annual support prices paid for the Contact Management System contract?

D (c)

Can you please provide the suppliers name for the current Contact Management System contract?

Geographic Information system (GIS)

Can you please provide the contract start and renewal date for the Fire and rescue services GIS System used within the Fire and rescue services control rooms for incident/contact management?

E (a)

Can you please indicate what options there are for extending the existing GIS System contract beyond the renewal date?

E (b)

Can you please provide annual support prices paid for the GIS contract?

E (c)

Can you please provide the suppliers name for the current GIS contract?

Gazetteer System

Can you please provide the contract start and renewal date for the Fire and rescue services Gazetteer System used within the Fire and rescue services control rooms for address verification of incidents and contacts?

F (a)

Can you please indicate what options there are for extending the existing Gazetteer System contract beyond the renewal date?

F (b)

Can you please provide annual support prices paid for the Gazetteer System contract?

F (c)

Can you please provide the suppliers name for the current Gazetteer System contract?

Force Control Rooms

For each of the Fire and rescue services Control Rooms, please provide the following information:

G (a)

Address (including postcode)

G (b)

Whether the control room is:

i. always operationally manned (ie 24/7)
ii. only operationally manned during major incidents (ie Gold Command)
iii. only operationally manned when a live control room is evacuated (ie Fall-back)

G (c)

Whether the control room is used to routinely:

i. answer non-emergency calls (ie general enquiry call centre)
ii. answer emergency calls (ie 999 call takers)
iii. dispatch officers and manage the responses to incidents (ie dispatcher).

G (d)

Can you please provide a breakdown of the number client workstations used within each control room for:

i. answer non-emergency calls (ie general enquiry call centre)
ii. answer emergency calls (ie 999 call takers)
iii. dispatch officers and manage the responses to incidents (ie dispatcher).

G (e)

Can you please provide the number of command and control clients that are browser based (if applicable)?

G (f)

Can you please provide the number of command and control mobile data clients that are in use, either via a browser based application and/or APP installed on mobile device?

Response

Telephony

Jersey Fire and Rescue Service does not have a dedicated Telephony system, but is included within the Corporate Government of Jersey Enterprise VOIP Platform. This service is currently under contract from 31 July 2013 to 31 July 2024.

A (a)

Jersey Fire and Rescue Service does not have a separate telephony system.

A (b)

There is a 12 month extension option within the contract.

A (c)

The current telephony contracts are under review commercially to define the future strategy. To release this information regarding contract values or details could prejudice any future competitive tendering process. Article 33 (b) (Commercial interests) of the Freedom of Information (Jersey) Law 2011 has therefore been applied.

A (d)

It is considered that providing this information may cause a security risk and therefore it has been refused under Article 42 (a) (Law Enforcement) of the Freedom of Information (Jersey) Law 2011.

As detailed in response A (b) there is a 12 month extension option within the contract.

Command and Control

B to B (c)

A tender process is underway to appoint a new tri-services CAD system (Police, Fire and Ambulance), advertised in Q4 2020. This competitive exercise remains ongoing and therefore information is being withheld in accordance with Article 33 (b) (Commercial interests) of the Freedom of Information (Jersey) Law 2011.

Integrated Communications and Control System (ICCS)

There is an Integrated Communications and Control System in place across Justice and Home Affairs (so not solely in use by the Fire and Rescue Services) which commenced on 31 July 2020 and will end on 31 July 2025.

C (a)

There is a five month extension option in the current contract.

C (b)

This information is exempt under Article 33 (Commercial Interests) of the Freedom of Information (Jersey) Law 2011 because details of the annual support prices paid are considered commercially sensitive.

C (c)

The supplier for this service is Motorola Solutions UK.

C (d)

The UK ESN does not apply in Jersey, therefore there is no ESN service provision in place.

Contact Management System (CRM system)

D to D (c)

Geographic Information system (GIS)

E to E (c)

Jersey Fire and Rescue Service does not have a dedicated GIS system. The CAD tool is shared with other emergency services and incorporates an internal GIS application. A tender process is currently underway to procure a replacement CAD system, which would incorporate GIS in a similar way. This competitive exercise remains ongoing and therefore information cannot be released until after the process has been finalised. Article 33 (b) (Commercial interests) of the Freedom of Information (Jersey) Law 2011 has therefore been applied.

Gazetteer System

F to F (c)

All Government of Jersey departments are required to use the Jersey Land and Property Index for the purposes of a gazetteer. This is an internal (non-commercial) agreement between Departments.

Force Control Rooms

G to G (f)

It is considered that providing this information may cause a security risk and therefore it has been refused under Article 42 (a) (Law Enforcement) of the Freedom of Information (Jersey) Law 2011.

Articles applied

Article 33 - Commercial interests

Information is qualified exempt information if –

(a) it constitutes a trade secret; or

(b) its disclosure would, or would be likely to, prejudice the commercial interests of a person (including the scheduled public authority holding the information).

Public Interest Test

Given the imminent tenders relating to questions B, D and E, when public access will be available, it was decided, at this time, the public interest is outweighed by the potential prejudice to the commercial interests of both the Government of Jersey and to third parties and therefore it was decided not to release the information.

The release of the support package prices paid could potentially disadvantage Motorola Solutions UK and the Government of Jersey’s (GOJ) ability to retain commercial advantage in any future tender process. This could also result in the GOJ’s inability to secure best value for the taxpayer and this will likely prejudice the Government as its bargaining power decreases.

It is in the public interest to be made aware of the cost of any support package. However, it is considered that the likely prejudices to Motorola Solutions UK, the Government and the taxpayer should this information be released outweigh the argument that the release is in the public interest.

Article 42 Law enforcement

Information is qualified exempt information if its disclosure would, or would be likely to, prejudice –

a) the prevention, detection or investigation of crime, whether in Jersey or elsewhere

Public Interest Test

It is recognised that there is a public interest in providing information in a transparent manner, however this public interest is not considered to outweigh the interests of the government in preventing cyber-crime or maintaining the integrity of its law enforcement assets. It is considered that release of this information may increase risks, particularly in view of major cyber-attacks that have occurred in other jurisdictions in recent years.