Help from a friend, carer or another person
If you have trouble filling in your form another person can fill it in for you and sign the declaration on your behalf.
Carers can complete forms for people in care homes.
We'll be providing help to enable as many people as possible to complete their questionnaire independently. If you need any help contact us on +44(0) 1534 444400 or email us.
Help available if you don't speak English
The online census form can be translated into Portuguese, Polish and Romanian. You can select your language from the drop-down menu in the top right corner of the online form home page.
If you would like to complete your census using the paper questionnaire we have translation booklets available to help you. You must write your answers on the English questionnaire and write your answers in English if possible.
You can download the translation booklets below. If you would like a paper copy, call us on + 44 (0) 1534 444400 or email us.
Portuguese translation guide (PDF)
Polish translation guide (PDF)
Romanian translation guide (PDF)
Help available if you're visually impaired
Large print paper forms are available. To request one, call us on +44 (0) 1534 444400 or
Accessibility on gov.je
You can use the SignVideo service to contact the Census Office via Customer and Local Services. Find out more about how to use the SignVideo service.
Easy read leaflet
We have a census easy read leaflet available to download. This is an accessible format explaining the census for people with a learning disability. It is easy to understand because it uses simple, jargon free language, shorter sentences and supporting images.