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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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How to make a complaint to the Chief Minister's Department

​​​How to make a complaint

If we have got something wrong, or if there is a problem with the way we are dealing with you, you should let us know.

We will always deal with you in a professional way, we will always treat your complaint seriously and we will always keep everything confidential. 

The quickest and easiest way to make a complaint is to:

  1. speak to the person that you’ve been dealing within the Chief Ministers Department. You can register your complaint by phone, e-mail, a written letter, or you can set up a meeting
  2. contact their manager if your complaint can’t be settled with the person you’ve been dealing with
  3. write to the Chief Executive if your complaint can’t be settled with the person you’ve been dealing with or their manager

Although the Chief Executive can’t personally answer all complaints, they will make sure that the situation has been thoroughly investigated and you’re kept fully informed of any outcome.

Replying to complaints

We aim to reply to complaints within seven working days of receiving them, but if we can’t reply within this time we will tell you:

  • who is dealing with your complaint
  • what we have done so far
  • when you can expect a full reply

States of Jersey Complaints Board

If you’ve gone through the steps above and are still unhappy, you can contact the States of Jersey Complaints Board.

State​s of Jersey Complaints Board

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