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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Feedback about Health and Social Services

Giving feedback

You can give us feedback by phone, email or in writing. Our address is:

Feedback
Governance Support Team
General Hospital
St Helier
Jersey JE1 3QS

Tel: +44 (0) 1534 442044
Email Feedback Team at HSSD

We follow the three step process for any complaints received.

Stage one

To make a complaint, you contact us. We send your complaint to the responsible manager, who appoints an impartial staff member to investigate.

We keep you informed of progress made and you receive a response from the Managing Director within 25 working days. If for any reason this isn't possible, we will let you know.

If you are unhappy with your response, you can contact us. We reinvestigate your complaint and send you a second response within 25 working days.

Stage two

If you are still unhappy, you can appeal by contacting us within 28 working days. Your complaint will be reviewed by the Second Stage Review Panel.

Stage three

If you remain unsatisfied, you can contact us. Your complaint will then be reviewed externally.

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