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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Feedback about Health and Social Services

Giving feedback

You can give us feedback by: 

  • phone
  • email
  • writing to us

Tel: +44 (0) 1534 442044

If you’ve made a complaint we’ll follow a three stage process, which you can read below. 

Complaints process

Stage one

If your complaint is not solved initially, you can get in touch with our Language and Communication Liaison Manager. 

They will send your complaint to the responsible manager who will appoint an impartial staff member to investigate. 

We’ll keep you informed of progress and send a response within 25 working days. 

If you’re unhappy with your response let us know and we’ll reinvestigate.

Stage two

If you’re still unhappy you can appeal. 

Contact our Language and Communication Liaison manager within 28 working days. An independent panel will then review your complaint.

Stage three

If you’re still unhappy, Guernsey Health and Social Services will review your complaint.

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