Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
homegov.je

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

How to make a complaint to the Department for Infrastructure

If we get something wrong, or if there's a problem with the way we're dealing with you, you should let us know.

We'll always treat your complaint seriously and keep everything confidential. 

​How to make a complaint

The quickest and easiest way to make a complaint is to speak to the person that you’ve been dealing within the Department for Infrastructure. You can register your complaint by: 

  • phone
  • e-mail
  • a written letter
  • setting up a meeting in person

If your complaint can’t be settled with the person you’ve been dealing with contact their manager.

If your complaint can’t be settled with the person you’ve been dealing with or their manager write to the Chief Executive. 

Although the Chief Executive can’t personally answer all complaints, they'll make sure that the situation has been thoroughly investigated and you’re kept fully informed of any outcome.

Replying to complaints

We aim to reply to complaints within seven working days of receiving them, but if we can’t reply within this time we'll tell you:

  • who's dealing with your complaint
  • what we have done so far
  • when you can expect a full reply

States of Jersey Complaints Board

If you’ve gone through the steps above and are still unhappy, you can contact the States of Jersey Complaints Board.

Back to top
rating button