If we get something wrong, or if there's a problem with the way we're dealing with you, you should let us know.
We'll always treat your complaint seriously and keep everything confidential.
How to make a complaint
The quickest and easiest way to make a complaint is to speak to the person that you’ve been dealing within the Department for Infrastructure. You can register your complaint by:
- a written letter
- setting up a meeting in person
If your complaint can’t be settled with the person you’ve been dealing with contact their manager.
If your complaint can’t be settled with the person you’ve been dealing with or their manager write to the Chief Executive.
Although the Chief Executive can’t personally answer all complaints, they'll make sure that the situation has been thoroughly investigated and you’re kept fully informed of any outcome.
Replying to complaints
We aim to reply to complaints within seven working days of receiving them, but if we can’t reply within this time we'll tell you:
- who's dealing with your complaint
- what we have done so far
- when you can expect a full reply
States of Jersey Complaints Board
If you’ve gone through the steps above and are still unhappy, you can contact the States of Jersey Complaints Board.