Financial Ombudsman: eligible complainants

About the consultation

​​Under the relevant laws, you can refer complaints about financial services providers to the Channel Islands Financial Ombudsman (CIFO) once it is open.  

The CIFO wants to know your views on the circumstances in which complaints can be referred about financial services providers where the complainant does not have a direct customer relationship with the provider. 

The consultation paper below explains the:

• role of the Channel Islands Financial Ombudsman
• existing provisions about who will be able to refer a complaint to the CIFO
• questions covered by this consultation

Download the consultation document (size 353kb)

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Relevant laws​​​​

The Channel Islands Financial Ombudsman is the joint operation of the statutory bodies established by the Financial Services Ombudsman (Jersey) Law 2014 and the Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014.

The Financial Ombudsman is independent of the States of Jersey.

Financial Services Ombudsman (Jersey) Law 2014 on the Jersey Law website

Financial Services Ombudsman (Bailiwick of Guernsey) Law 2014 on the Guernsey legal resources website

How to submit comments to the consultation

You can send your response by email or post. Your responses may be published, unless you clearly state that you want it to be kept confidential.​ Your response will need to be with us no later than Monday 14 September.

Channel Islands Financial Ombudsman
PO Box 114
Jersey
JE4 9QG

​​Email ​the Financial Services Ombudsman