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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Customer and Local Services estimated waiting times

Customer and Local Services is closed to the public

Customer and Local Services in La Motte Street is currently closed to the public to help minimise the spread of coronavirus (COVID-19). Services continue to be delivered online, by email and telephone, and a limited number of emergency appointments are be available for customers, where necessary.

Online forms and services

Customers urgently requiring services that are not available online should call the department on +44 (0) 1534 444444 or email

Opening hours for telephone and email

Opening HoursDays
General enquiries
(including registration cards)
8.30am to 5pmMonday to Friday
Cashiers8.30am to 5pmMonday to Friday
Contributions8.30am to 5pmMonday to Friday
Health benefits8.30am to 5pmMonday to Friday
Income support8.30am to 5pmMonday to Friday
Pensions8.30am to 5pmMonday to Friday
Personal tax8.30am to 5pmMonday to Friday
Building control12pm to 5pmMonday to Friday
Customs8.30am to 5pmMonday to Friday
Passports and legalisation8.30am to 5pmMonday to Friday
Planning9am to 2pmMonday to Friday
Regulation8.30am to 5pmMonday to Friday
Public Employee Pension Scheme8.30am to 1pmTuesday only
Settled status9am to 5pmWednesday and Thursday
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