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Redress Scheme's privacy policy

​Introduction

The Law Officers’ Department is administering the Redress Scheme on behalf of the Government of Jersey. The Law Officers’ Department is registered as a ‘Controller’ under the Data Protection (Jersey) Law 2018. In administering the Redress Scheme, we will collect and process personal information about you. We will only process and hold your information in order to assess your application to the redress scheme. In conjunction with the application guide and the application form, this notice explains how we will use and share your information. Information will be collected on a paper or online form.

Information we collect about you

We collect the following types of information about you:

  • forenames
  • surname
  • any former name or names
  • current permanent address
  • contact telephone number
  • email address
  • date of birth
  • place of birth

A copy of any two of the following documents:

  • passport
  • driving licence
  • birth certificate
  • marriage certificate
  • a recent utility bill
  • any other official document confirming your identity.

The Redress Team may need information from other sources to help determine your claim. This could include:

  • medical records
  • mental health records
  • social services records
  • records of your time in care
  • copies of any relevant police statements

The Redress Team may ask you to be assessed by an independent psychiatrist, psychologist or other relevant expert. A report may be provided about any psychiatric and/or psychological harm that you have suffered.

As much information as possible to help the Redress Team process your claim (this will include giving an account of the abuse or harm you suffered).

This will include the collection of Special Category Data. Special Category Data is sensitive information which could include, for example, information about a person’s health, ethnic origin or any criminal record. Special Category Data must be dealt with in accordance with the Data Protection (Jersey) Law 2018.

Why we collect information about you

The Scheme deals with applications for redress payments to people who, as children, were abused or suffered harm:

  1. while a resident in a Government of Jersey children’s home; or,
  2. while in a Government of Jersey foster care placement; or,
  3. while accommodated at Les Chênes secure residential unit.

The Redress Team need to collect and hold information about you, in order to:

  • stay in touch with you
  • verify you are who you say you are
  • handle your application
  • provide you with information you need
  • determine your claim.

How we use information about you

The Redress Team will use the information in a manner that conforms to the Data Protection (Jersey) Law 2018.

You will be asked on the application form to give the Redress Team your permission (consent) to obtain and read your records. Once your records have been obtained however, they will be processed under paragraphs 13 and 14 of Schedule 2 of the Data Protection (Jersey) Law 2018.

These records will be shared in accordance with a data sharing agreement which is available from the Redress Team. The Redress Team may need to share these records with your lawyer or other professionals whose help may be needed to determine your claim. You can withdraw your permission at any time, but if you withdraw your permission or if you do not give the Redress Team your permission, they will not be able to determine your application.

In any event, your information will be kept in accordance with the Law Officers’ Department retention schedule which is available from the Redress Team.

If you are making a Part 2 application the Redress Team may ask you to be assessed by an independent psychiatrist, psychologist or other relevant expert. They will be able to report on any psychiatric and/or psychological harm that you have suffered.

We do not process your information overseas using web services that are hosted outside the European Economic Area.

Your rights

You can ask us to stop processing your information

You have the right to request that we stop processing your personal data in relation to any of our services. However, this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement.

You can withdraw your consent to the processing of your information

In the few instances when you have given your consent to process your information, you have the right to withdraw your consent to the further processing of your personal data.  However, this may cause delays or prevent us delivering a service to you. We will always seek to comply with your request but we may be required to hold or process your information in order to comply with a legal requirement.

Should you wish to withdraw any consent provided please email EdCompliance@gov.je

You can ask us to correct or amend your information

You have the right to challenge the accuracy of the information we hold about you and request that it is corrected where necessary. We will seek to ensure that corrections are made not only to the data that we hold but also any data held by other organisations/parties that process data on our behalf

You request that the processing of your personal data is restricted

You have the right to request that we restrict the processing of your personal information.  You can exercise this right in instances where you believe the information being processed in inaccurate, out of date, or there are no legitimate grounds for the processing. We will always seek to comply with your request but we may be required to continue to process your information in order to comply with a legal requirement.

You can ask us for a copy of the information we hold about you

You are legally entitled to request a list of, or a copy of any information that we hold about you. However where our records are not held in a way that easily identifies you, for example a land registry, we may not be able to provide you with a copy of your information, although we will do everything we can to comply with your request.

Complaints

If you have an enquiry or concern regarding the States of Jersey processing your personal data you can:

  • call +44 (0) 1534 441014
  • email the Redress Team
  • write to the Redress Team, Morier House, Halkett Street, St Helier, Jersey, JE1 1DD

You can also complain to the Information Commissioner about the way your information is being used by:

  • calling +44 (0) 1534 716530
  • writing to Office of the Information Commissioner, Second floor, 5 Castle Street, St Helier, Jersey, JE2 3BT
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