This privacy notice covers the Home Energy Audit and Non-Domestic Energy Audit funding, which is delivered by Environment and Climate which sits within Strategic Policy, Planning and Performance.
Strategic Policy, Planning and Performance (SPPP) is registered as a Controller under the Data Protection (Jersey) Law 2018 (Data Protection Law), as we determine the purpose and means of the processing of the personal information collected about you for this service.
As a Government department, we generally process and hold your information in order to provide public services and meet our statutory obligations. This notice explains in more detail how we use and share your information in order to provide the service described above.
For information on how the department uses your personal data for other services, States of Jersey privacy policies.
We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with changes in the law.
How we collect information about you
Information will, in most cases, be collected directly from accredited domestic and non-domestic energy assessors who will submit applications for energy audit grants on behalf of home and non-domestic property owners.
This may be done by the energy assessor making an application on behalf of a home or non-domestic property owner for a grant towards the cost of an energy audit. This is done through an online portal via the Government of Jersey website.
Government may obtain information directly from the following sources by:
- interested parties submitting feedback via an online survey
- calling, mailing or emailing directly
Types of information we collect
The types of personal data collected will vary depending on what information you volunteer and the information we need in each circumstance.
However, we have listed below the most common categories of information we may collect about you:
- applicant details including title, name, date of birth, address, email address, contact number and answers to generalised questions regarding your property and associated heating applications and insulation
- quality assurance and customer survey feedback including name of applicant or business
How we will use the information about you
We need to collect and hold information about you to carry out the public functions of the Environment and Climate team. Our legal basis for processing personal data in most cases is that it is necessary for the exercise of Environment and Climate function of the Government of Jersey or any public authority (Schedule 2 paragraph 4(c) of the Data Protection Law).
We have set out in further detail below why we use your personal data.
Property owner details
| To contact you if necessary, regarding your home energy audit grant application. To ensure grants are awarded to Jersey residents, and that no more than one grant is awarded per property. Where an individual owns multiple properties there will be a maximum permitted number of grants per individual, which will be no more than 10. | Public functions, the processing is necessary for the exercise of any function of Crown, the States or any public authority (Data Protection (Jersey) Law 2018, Schedule 2, paragraph 4b) |
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| Quality assurance and customer survey feedback | To understand customer experience of the home and non-domestic energy audit schemes to enable improvements to subsequent phases. | Public functions, the processing is necessary for the exercise of any function of Crown, the States or any public authority (Data Protection (Jersey) Law 2018, Schedule 2, paragraph 4b) |
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Who we may share your personal information with
Other data controllers
We may disclose information to other public authorities where it is necessary, either to comply with a legal obligation, or where required under other legislation.
Examples of this include, but are not limited to:
- where the disclosure is necessary for the purposes of the prevention and, or detection of crime
- for national security purposes
- for the purposes of meeting statutory obligations
- or to prevent risk of harm to an individual
In some instances, this data sharing may require us to transfer your personal data outside Jersey and the EEA, however, we shall only do this with the necessary safeguards in place and where it is lawful because it is necessary and proportionate for the proper discharge of our statutory functions.
Service providers
Your personal data may be processed on our behalf by certain third parties who provide service to us, so that they can provide those services. We have strict contracts in place with these service providers to ensure they process your data only on our instructions and with appropriate security in place. The categories of third parties who may receive your personal data to provide us with a service are:
- locally registered home energy assessors
- online Survey providers such as Smart Survey
At no time will your information be passed to organisations for marketing or sales purposes or for any commercial use without your prior express consent.
How long we store the information about you
We will keep your information accurate and up to date and not keep it for longer than is necessary in order to administer the energy audit grant schemes. Ask for our retention schedule for more detail about how long we retain your information.
Contractors are required to delete any sensitive data related to income status as soon as the installation is complete.
Where we store the information about you
Government of Jersey systems store data in Jersey, the UK and the EU.
The UK has been granted adequacy status by the European Commission and personal data stored there will be protected to the same standards as personal data held in Jersey and the EU.
Cookies and the gov.je website
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Check out the gov.je privacy notice for details of the cookies used on gov.je websites.
Statutory or contractual obligations to provide personal data
You are not obliged by any law or contract to provide us with your personal data.
However, if you choose not to provide certain information when requested we may:
- not be able to perform the service you have requested
- be prevented from complying with our legal obligation
Your rights
Please see your personal data rights under the Data Protection Law and how to exercise them.
Withdrawal of consent
Where we rely on your consent to process personal data, you can withdraw your consent by emailing climateemergency@gov.je.
If you withdraw consent for your information to be processing, you may no longer be able to access the incentive funding.
Complaints
If you have an enquiry or concern regarding processing your personal data, you can contact the Data Governance Officer at s.huelin@gov.je.
If you wish to make a complaint about how your personal data is processed, you can contact the Government's Data Protection Officer at DPO@gov.je.
If you believe that Strategic Policy, Planning and Performance has contravened the Data Protection Law and the contravention affects your data protection rights, you have the right to make a complaint at any time to the Jersey Office of the Information Commissioner (JOIC).
We would, however, appreciate the chance to deal with your concerns before you approach the JOIC, so please contact us on climateemergency@gov.je in the first instance.
Changes to this notice
We may, from time to time, revise this privacy to ensure it remains up to date. It is advisable to check it regularly to keep aware of any changes.
This version was last updated on 26 February 2026.
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