What is the Tell Us Once project?
The Tell Us Once project will make sure that our customers only have to tell us certain information once and we’ll share it between departments.
Why we need it
Customers often complain that they have to contact multiple departments to tell them the same thing.
A Tell Us Once process saves time for our customers and makes sure their information is shared with the right departments. This will stop a lot of wasteful contact.
Benefits of Tell Us Once
The Tell Us Once programme will:
- make it easier for customers to tell us about a change in their circumstances
- offer the choice of online channels for our customers
- reduce wasteful chasing of customers
- improve our administration process
- improve appropriate data sharing
Challenges we faced
We faced challenges around data sharing as each department had their own laws and ways of collecting data. We worked with the law officers department to put in data sharing agreements.
It was also difficult to convince teams that change was needed. We were increasing the effort for one team to reduce the impact on other teams further down the line. It’s important that staff understand change is necessary for the States of Jersey to keep up with a population that is moving with the times and using modern technology.
It was great to see the different departments and external organisations (like the Jersey Financial Services Commission and the General Practitioners) working together to improve services to our customers.
The project is now complete. The eGov programme will deliver online services and share information as a result of the Tell Us Once programme.
Tell Us Once has created the:
Leaving the Island online form
This informs all States departments, as well as your parish and GP, that you are moving away from Jersey.
Leaving the Island for more than three months
Online cease trading notice
If your business is no longer operating we'll inform the Social Security Department and Taxes Office for you.
If your business has ceased trading
New residents process
When people move to Jersey, they come to the Social Security Department in person and we notify the Taxes Office, Health, and also Education if there are children.
Becoming a Jersey resident
New business registration process for sole traders and partnerships
Previously customers would have had to contact three States departments and the Jersey Financial Services Commission to provide the same information, but there is now one simple paper form.
This year, this will become an online form and include companies.
Starting up a new business
Births registration process
When a child is born in Jersey, the Parish Registrars now record this in a system as well as their paper register and this information is shared with the Social Security Department, Taxes Office and Child Health, so parents don’t need to provide these departments with copies of birth certificates.
Registering your child's birth
Death notification process
All deaths in Jersey are captured in the social security system when we are notified by the mortuary and GP. This information is then shared with multiple departments to stop contact and payments going out to the deceased which can be distressing for the family.
No change manpower process
Businesses with one or no employees, who have submitted a manpower return in the last period, receive an email notification. This enables them to submit a manpower return in only two clicks, to indicate that no change has occured since the last return.
Social Security Department
Contact: Sophie Le Sueur, Operations Director
Project management team
Project Manager: Manuel Saenz, eGovernment
Project support: Suzanne Skimmings, Lean Practitioner, Employment & Social Security
Jonathan Williams, Programme Director - eGov