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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Integrated Technology Solution Programme (ITS)

​About the ITS Programme

ITS stands for Integrated Technology Solution.

Across government, we have a number of outdated and unsupported systems. Some are at risk of end of life failure and must be changed.

We're replacing those core systems with a modern, fit for purpose technology solution and best practice processes that are fit for future generations.

That solution is being delivered by the ITS Programme.

The ITS Programme will give us better quality of data and information in core functions of government, improving our ability to make informed decisions for frontline services.

It will enable you to provide high quality public services and help to create a confident, motivated workforce.

How it will work in practice

We're transforming how we manage our finances, assets, inventory and suppliers, as well as our HR information and interaction with colleagues in people services.

How this could improve frontline services to Islanders:

  • enhanced management of supply into our hospital means we don't lose theatre time and we reduce the risk of any stock shortages of essential items
  • improved management of critical Island infrastructure, such as pumping stations and sea walls. What they are, their service history and maintenance schedules, will enable a better informed investment strategy leading to a more effective use of capital funds
  • it will allow us to direct planned and preventative maintenance activities at public priorities, reducing the possibility of severe incidents or issues with important infrastructure, like the energy from the waste plant or sewage systems, that would inconvenience Islanders
  • smoother recruitment processes allow us to fill frontline roles with the right people when we need them

Who will benefit and timeline

We're delivering the system in 4 main releases.

​Release 1
Release 2​
​Release 3
​Release 4
​By mid 2022
​Q4, 2022
​Q1, 2023
​Q2, 2023
​180+ core finance users, 500 budget holders, 1,100 requisitioners, 20 inventory managers
​All Government 8,000 employees, including 1,500 people managers, 55 HR staff and recruitment specialists 

​200 engineering supervisors, 400 engineers, 3rd party engineering service providers 

​50 central commercial team members, 100 devolved departmental commercial team users 

Stage 1 Finance (mid 2022)

Colleagues in Treasury and Exchequer and Commercial Services will benefit first. They use an outdated and unsupported finance system called JD Edwards, which we'll be replacing.

Colleagues who buy goods or services, oversee inventory or manage budgets will benefit too. The new system will be easy to use and give them better tools for reporting, planning, management and insights. All in one place!

Supply Jersey is also being replaced in Release 1.

Supplier information for the ITS programme and replacing Supply Jersey

Stage 2 People Services (end of 2022)

After Stage 1, all colleagues will benefit from HR tools they can access in one place and on multiple devices, including mobile phones. 

This is called Self-Service and means that from any mobile device colleagues will be able to access policies, request leave, view payslips, update personal details and time sheets.

Time and Attendance management will also change, including team calendars displaying team availability, absences and leave.

There will be full visibility of Recruitment and Onboarding, Performance and Goals, Case Management for grievances and complaints, and the ability to manage leavers and moves. Learning tools will allow for online management of employee development and training.

Stages 3 and 4 Assets, Inventory, Commercial Services

Changes to asset and inventory management, plus further commercial services transformation, is planned for the second half of the programme.

What technology is being used?

We're using a system called SAP, together with SuccessFactors and Ariba.

SAP connects services and systems across departments and agencies, providing a single version of the truth that is consistent, respected and auditable.

Many Island nations use SAP including New Zealand, Iceland and States of Guernsey. It's also used across UK Government departments such as the Welsh Government, HM Revenue & Customs and the Department for Health and Social Care.

475 public sector organisations are using this system. 117 were new in 2020.

Social value initiatives

The ITS Programme is also delivering many social value initiatives for the Jersey community.

These include:

  • employing 3 full time employees via the Back to Work scheme
  • providing 9 Trident work placements
  • working with Digital Jersey and Skills Jersey to run two different coding courses at the Digital Jersey Academy. These courses will run twice annually and are open to all members of the public
  • SAP student training at Highlands College – providing SAP Education licenses to Highlands College to distribute to their IT HNC students
  • sponsorship of Highlands Students. We have made a donation to the Highlands foundation for 2 Student Bursaries
  • SME Mentoring
  • laptop distribution for disadvantaged students
  • 3 student internships
  • delivering over 80 hours of volunteering at schools, to include numeracy workshops, CV workshops and talks on women in business
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