999 emergency calls (FOI)

Request

A

How many calls were received by the emergency services (fire, police, ambulance) in Jersey in 2018?

B

How many calls were received by the emergency services (fire police, ambulance) in Jersey in 2019?

C

How many of these calls were for the fire service?

D

How many of these calls were for the police?

E

How many of these calls were for the ambulance?

F

Of the calls to each emergency service, how many turned out to be a false alarm?

G

Of the calls to each emergency service, how many were classed as a hoax call?

Response

A and B

The answers to Questions A and B can be derived from the information below.

C

Fire and Rescue service (FRS)

(The information provided is related to calls emanating from the 999 lines only these figures do not include alarm companies and other routes of calls)

FRS Emergency Calls Received for 2018 = 2,011

FRS responses made for 2018 = 1,139

As at 31 August 2019

FRS Emergency Calls Received (as at 31 August 2019) = 801

FRS responses made (as at 31 August 2019) = 445

D

Police

E

Ambulance

Total 999 calls:

2018 = 10,678

2019 (01 January to 31 July) = 6,335

F

Fire

No false alarms are recoded linked to 999 calls for FRS

Police

178 ‘false alarm with good intent’ 999 incidents recorded (1st Jan 2018 – 31st Aug 2019)

Ambulance

Ambulance do not record false alarms on their systems. This is due to the difficulty in classifying a false alarm in medical terms.

G

Fire

One hoax call in 2018 and two in 2019 (to 31 August)

Police

25 ‘hoax / malicious’ 999 incidents recorded (1st Jan 2018 – 31st Aug 2019)

Ambulance

Five hoax calls in 2018 and six in 2019 (to 31 July)