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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Delivery of Team Jersey training (FOI)

Delivery of Team Jersey training (FOI)

Produced by the Freedom of Information office
Authored by Government of Jersey and published on 22 June 2021.
Prepared internally, no external costs.


One of Charlie Parker’s legacies is training Government staff in ‘Team Jersey’


How much taxpayers money has been spent on the Team Jersey training?


How many staff have been trained, what is the take up of these sessions and who is responsible for quality assuring this contract?


What form does quality assurance take for the Team Jersey training?


Who is ultimately accountable for the success or otherwise of this Team Jersey training?



The fees and directly attributable costs paid for delivering Team Jersey (‘TJ’) training up to the end of April 2021:

​TJ L&D workshops





​Training staff costs 

​£0  ​£309,820​£276,331​£91,675
​Other costs, including premises, materials and set up costs ​£0​£200,231​£119,301 ​£41,948



The total number of attendees at TJ workshops is shown below along with the total number of individual participants, and the percentage of the workforce that has participated in the programme:

​Team Jersey L&D workshops

​Total attendances

​Total participants

​Percentage of workforce cohort

​Leader Programme Delivery

​2607   ​896​72%

​Colleague Programme Delivery

​2339 ​1879  ​43%

​TJ Leads Programme

671 ​​166  ​N/A

To note:

1. Numbers shown as at 8 June 2021.

2. Staff working in schools and colleges are not presently taking part in Colleague programme due to challenges involved releasing them from work.

3. Total participants excludes members of staff who attended workshops but have subsequently left the organisation.

4. All programmes were suspended from March to September 2020 due to the COVID-19 pandemic, returning with reduced capacity subsequently. They were again suspended or moved online and run with reduced capacity between December 2020 and March 2021 for the same reason.

Contract quality assurance is delivered through ongoing monitoring by the following internal groups:

TJ Operational Board

Meets fortnightly. The group is drawn from both internal teams and key partner representatives to monitor week-to-week implementation of the contracted programme, respond to issues arising, considering, recommending and implementing any agreed programme adjustments.

TJ Commercial Group

Meets every six weeks. An expert oversight group responsible for monitoring programme delivery against contracted deliverables and spend against established budget, escalating any concerns for consideration by one or both other TJ monitoring groups.

TJ Programme Board

Meets every six weeks. A senior oversight group consisting of senior leaders from across the organisation with responsibility for monitoring programme performance against established key performance indicators and agreeing any proposed changes required to keep the programme on track.


Participants complete an evaluation form at the end of each TJ workshop, which contains both structured questions and freeform opportunities to comment on their experience and the quality of the training. The TJ Operational Board (referred to above) regularly reviews aggregated evaluation data along with specific comments and acts to address any quality issues.


The TJ Programme Board reports to the Executive Leadership Team. The Senior Reporting Officer, Chief Operating Office (COO), is a Programme Board member and member of the Executive Leadership Team and has overall accountability for the delivery of the programme. The Chief Operating Officer reports to the Chief Executive Officer, and ultimately, the responsibility for training employees, including the Team Jersey Programme, is the States Employment Board.

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