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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Jersey Health and Social Services Department (HSSD) Integrated Care Report programme review

Produced by the Health and Community Services
Authored by Health and Social Services and published on 09 Jun 2017
Cost: £31,350.00


This report reviews the outcomes of the Jersey Health and Social Services Department's (HSSD) Integrated Care Record (ICR) programme implementation. 

The objective of the review was to evaluate benefits delivery, benchmark capability against experience elsewhere and consider the lessons learnt with a view to informing future phases of the programme. 

The findings are based on a review of the programme documentation, interviews with a number of key stakeholders (project, operations and clinical) and a benchmarking exercise.

This review found that phase one of the programme delivered against all major objectives, installing new patient administration, child health, pharmacy, Radiography Information System (RIS) / States of Jersey Public Accounts Committee (PAC) and order communications systems. Full Electronic Patient Record (EPR) solutions were implemented in the Accident and Emergency,  and Maternity Departments (with some qualifications).

Covered in the document:

  • context: health services in Jersey, Integrated Care Record, a brief history of the Jersey ICR programme, PAC report
  • review findings: programme management
    • procurement, contract and supplier management
    • programme delivery
    • change management
    • benefits planning
    • resource management
    • quality assurance
    • risk and issue management
    • handover to operations
    • review findings - benefits realisation
  • benchmarking value for money
  • benchmarking informatics maturity
    • the Healthcare Information and Management Systems Society (HIMSS) Maturity Model
    • thNHS Clinical Digital Maturity Model
  • conclusions and recommendations
    • programme management and delivery
    • benefits
    • benchmarking
    • value for money
    • lessons learnt
    • recommendations

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