| T&E | % of Treasury and Exchequer internal audit recommendations agreed and completed by departments by agreed due date | N/A | N/A | N/A | Q4 2020: 74% | Increase | 91.0% | 17pp | |
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| T&E | % of Treasury and Exchequer C&AG, PAC and Scrutiny recommendations outstanding at the start of the year implemented during the year | N/A | N/A | N/A | 50% | 80% | N/A | N/A | |
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| T&E | % financial monitoring reports delivered on time - departmental reports and corporate report (ELT and COM) | N/A | 100% | 100.0% | 2021 100% | 100% | 82.0% | -18pp | |
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| T&E | % of planned assurance audits completed as per the approved internal audit plan | N/A | N/A | N/A | N/A | 80% | 70.0% | -10pp | |
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| T&E | Validation of closed Internal Audit recommendations on follow up reviews | N/A | N/A | N/A | | Target: 100% based on risk-based sampling methodology | Not Available | N/A | |
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| T&E | Validation of closed PAC and C&AG recommendations | N/A | N/A | N/A | | Target: 100% based on risk-based sampling methodology | Not Available | N/A | |
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| T&E | Average number of days taken to send all month end departmental financial reports to departmental Senior Leadership Teams | N/A | N/A | N/A | | 9 Working days | 8 Working days | 11.1% | |
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| T&E | % of invoiced debt recovered within 90 days | 88.0% | 87.0% | 90.0% | 93% | 90% | 88.0% | -2pp | |
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| T&E | % suppliers paid within an average of 30 days and average number of days | N/A | N/A | 82.0% (24 days) | 83% | 80% | 80.0% | 0pp | |
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| T&E | % reduction in collectable Government debtors (now includes Income Tax debt) | N/A | N/A | -1.0% | 1% reduction | 10% reduction | Not Available | N/A | |
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| T&E | % of Income received via digital channels | 83.0% | 90.0% | 89.0% | 90% | 90% | 89.0% | -1pp | |
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| T&E | % of invoices paid electronically | 94.0% | 97.0% | 98.0% | 98% | Increase | 99.0% | 1pp | |
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| T&E | % of public service pension scheme administration tasks completed within target: 90% of tasks in 5 days | N/A | N/A | 94.0% | 90% | 90% | 94.0% | 4pp | |
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| T&E | 5 year moving average % increase in shareholding value YoY | N/A | N/A | N/A | Baseline set at end of 2014: £285.4m | Increase | -2.4% | -2.4% | |
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| T&E | Rate of return of investment portfolio vs benchmark -Outturn % (% above/below target) - 1 year performance | 1.50% | 0.90% | 0.6% | Baseline set at end of 2014: £285.4m. | Increase | -3.50% | -3.50% | |
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| T&E | Rate of return of investment portfolio vs benchmark -Outturn % (% above/below target) - 3 year performance | 0.50% | 0.50% | 0.4% | Baseline performance is in line with the Market (0%) | Maintain | -1.10% | -1.1pp | |
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| T&E | Additional Revenues Assessed (efficiency) | £2m | £12m | £20.6m | £2m in 2017 | 2021 target: £12.9 | £24.2m | 87.6% | |
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| T&E | Cost to collect £1 of revenue | N/A | 0.7p | 0.8p | 2020: 0.7 pence | Decrease | 1.0p | 42.9% | |
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| T&E | % of International data exchanges < 90 days (predicted % until year end) | 63.0% | 79.0% | 85.0% | 2020 72% | Target 75% | 88.0% | 13pp | |
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| T&E | % of personal tax returns completed online | N/A | 30.0% | 43.4% | 2021: 42% | Increase | 47.0% | 5pp | |
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| T&E | Average time to answer calls (year to date) | N/A | N/A | N/A | 2021: 6 mins 30 secs | Maintain at <7.5 mins and
reduce further | 4mis 51 secs | -35.3% | |
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| T&E | Personal tax returns - % assessed within 30 days (year to date) | N/A | N/A | N/A | 2021: 78% | Target: 80% | 80.0% | 0pp | |
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| T&E | % of Government Business Case authors trained in writing better business cases in line with Government of Jersey templates | N/A | N/A | N/A | N/A | Target: 75% | 29.0% | -46pp | |
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| T&E | Hours of Continuous Professional Development available for colleagues within Treasury and Exchequer finance function | N/A | N/A | N/A | Baseline: TBC | Target: 10 hours per quarter | 13.5 hours | 35.0% | |
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| T&E | Number of Open Internal Audit Actions for Commercial Services | N/A | N/A | 1 | 2 in total | No more than 1 over 3 months old | 0 | -100.0% | |
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| T&E | Number of Exemptions received by Commercial Services for approval | N/A | N/A | 20 | Average of 13 a month | Increase | 42 | 223.1% | |
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| T&E | Number of Requests received by Commercial Services | N/A | N/A | 57 | Average 57 a month | <60 per quarter | 104 | 73.3% | |
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| T&E | Number of Contracts stored centrally within the central repository | N/A | N/A | 239 | 130 stored | >300 stored | 377 | 25.7% | |
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| T&E | Number of Contracts registered centrally within the central repository | N/A | N/A | 639 | 550 Registered | >750 registered | 957 | 27.6% | |
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