About the Performance Measures
Service Performance Measures for government departments provide a detailed overview of the delivery of key services in areas including heath, education, customer services, community safety and criminal justice.
The Service Performance Measures are defined in the
Departmental Operational Business Plans and were reported on for the first time in the
2020 Annual Report and Accounts.
From 2021 the service performance measures are reported on quarterly (where data is available quarterly). Customer satisfaction information is also being released.
A red, amber or green (RAG) indicator for each measure shows the RAG status to date within the year. Notes are provided where necessary to provide context.
Green
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| The indicator is on or exceeding target
|
Amber
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| The indicator is at or within 5% of the target |
Red
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| The indicator is not within 5% of the target
|
Health and Community Services
Health and Community Services (HCS) already publish a large amount of performance data and have their own established definitions. To ensure consistency in reporting of HCS data we have used the RAG ratings as already reported by HCS. Any differences are noted in the HCS table.
The tables contain a Direction of Travel (DoT) arrow that is also RAG rated and may have a different colour from the overall rating for a service performance measure.
Performance measures by customer rating
We ask customers to rate our service at key service touchpoints, such as after a phone call, email or appointment. This gives immediate feedback on the service customers have just received.
The customer experience measurement has been developed within the last year as part of our customer strategy. It is at different stages of roll out in different departments and volumes are still low in some areas compared to the volume of interactions. However, work is progressing to increase volume across Government as this measurement becomes more embedded.
Customer experience
Customer complaints
Customer compliments
Performance measures by department
Chief Operating Office
Children, Young People, Education and Skills
Customer and Local Services
Department for the Economy
Health and Community Services
Infrastructure, Housing and Environment
Justice and Home Affairs
Office of the Chief Executive
Strategic Policy, Planning and Performance
Treasury and Exchequer
Other performance information
You can find current data on how Jersey is performing against a range of social, environmental and economic indicators on
Jersey's Performance Framework: measuring sustainable wellbeing.
You can also find all the latest Statistics Jersey reports and a range of facts and figures for Jersey on
Jersey in Figures.
Future Jersey was produced following agreement in the States Assembly that the Government’s strategic planning process, historically based on medium term plans aligned to the election cycle, needed a longer term view.
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