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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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About public sector reform

​Why we need public sector reform

States of Jersey services need to be efficient and affordable to meet future demographic, technological and financial pressures.

A variety of projects are underway as part of public sector reform. This involves changing services, buildings and the way we work.

Public sector reform is part of the Strategic Plan. The Strategic Plan provides the direction for all the work of the government for the next five years.

States Strategic Plan 2015 – 2018

Progress summary

Below you can find an overview of our progress:


Focused on planning the reform programme, undertaking research and engaging employees


​We began four main workstreams:

  • Lean (continuous improvement)
  • public pay sector review (workforce modernisation)
  • eGov
  • people, culture and values

In 2014:

  • the office modernisation programme began
  • the job evaluation project got into full swing
  • the Lean project continued with employees across departments leading service improvement projects.
​2015​We added a regulation workstream to the programme, to help us challenge and change laws that restrict innovation and modernisation.

Investment in public sector reform

Over three years, we have invested around £16.3 million in public sector reform. We expect the long-term saving to be more.

The principles behind public sector reform

Projects and services are under review against a set of principles to maintain high quality public services.

Our principles are to:

  • start with the customer
  • provide the right services
  • have digital provision in mind
  • be collaborative across the States
  • design to anticipate of the needs of tomorrow, not just today
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