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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Improving the way we work

​How working for the States is changing

Working for the States is changing so staff have greater involvement in providing services which are effective, efficient and affordable in the long term.

Public sector reform is doing this by:

  • reviewing public sector pay structures
  • continuous improvement of services
  • employee development

Reviewing public sector pay structures

The public sector pay structure review (workforce modernisation) aims to create consistency for employees across the States of Jersey by reviewing:

  • pay and benefits systems
  • employee policies
  • employee terms and conditions

 Public sector pay structures review (workforce modernisation)

Continuous improvement of services

All staff are encouraged to see how they can continually improve services, and to share good practice.

To support the drive for continuous improvement, more than 2,000 employees have been trained in Lean awareness. 

Lean is an internationally recognised system which provides tools for streamlining processes and services by

  • looking at what they do with fresh eyes
  • identifing wasteful activities
  • breaking down processes and consider them in bite-size chunks
  • getting things right first time, every time
  • adding value to the customer without increasing costs

So far, in total, 112 projects have been completed with realised benefits of £1,575,222.

Examples of Lean projects

​Review of recruitment and employment process​Faster customer service, reduction in complaints, release of staff time, saved money in recruitment advertising (c £55,000 per year)
​General Hospital restaurant reviewIncrease in income (68%), menus responsive to customer requirements, extended opening hours (at no extra cost)​
​Review of nursing and midwifery appraisal process

​Streamlined system based on most valued information, increased satisfaction for staff and managers

Employee development

A leadership development programme has been created to equip managers with the skills required to transform services and address future challenges.

Since the launch of this programme in 2016, nearly 100 senior managers have been trained

A new programme has begun aimed at team leaders and middle managers.

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