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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Critical workers and childcare


Since we implemented the closure of schools on 23 March and advised the private and voluntary sector nurseries to do likewise, we have been working to find alternative arrangements for staff in our critical services. In the first phase, we made arrangements for critical workers within the Government of Jersey and we are now able to extend this offer to critical workers outside Government.

Our overriding principle is to ensure that physical distancing guidelines are followed in whatever we arrange so that your child, along with the teaching and nursery staff, remain safe. This principle determined the initial provision of childcare and will continue to do so.

To adhere to this principle we will continue to prioritise who is offered a place within the arrangements.

Childcare proposal

It is intended that your child will attend their regular school or nursery. If this is not possible, we will advise you of an alternative. Hours will be from 9am until 3pm, weekdays; we recognise that this period does not cover all shifts and we are working on options for additional hours in the longer term. Some schools and nurseries may be able to offer longer hours now and you should check with them directly.

Children in Year 9 and above are not included in this offer as their age allows for their parents/carers to find alternative solutions for them. However, consideration will be given to exceptional cases.

Last resort

The offer of childcare is intended as a last resort. Wherever possible, we are asking that critical workers make alternative arrangements to this emergency provision, although we accept that it will not always possible.

The Public Health Guidance on Stay at Home April is clear on this requirement, it states for employers providing critical services that:

'…they are asked to pare back to necessary activity only and minimum / skeleton staffing levels; and where possible parents should be enabled to stay at home so that their children can also be kept at home and so minimise demand for school places and childcare.'

To apply for childcare

List of critical services and critical service providers 

You qualify only if your role is to provide one of these services and you have been instructed by your employer that you are required to work during this phase 

You qualify for childcare:  

  1. if you are a single parent working in a critical role
  2. if both parents are working in critical roles;
  3. if one parent is working in a critical role and a second parent is working in an essential role.

The form will ask you the following: 

If there is another adult living in the household who is not a critical or essential worker. 

I confirm that I have been instructed by my organisation that I am a designated critical worker and am permitted to complete this form. 

Please do not complete the form without this permission. Contact will be made with employers to confirm status as required. 

If you qualify for childcare then please let us know by completing our online form: 

Coronavirus critical workers childcare request form

Confirmation of offer

We will assess demand from critical workers and, only once we have established that we are able to continue to preserve physical distancing guidelines, will we offer you a firm place for your child. We will endeavour to do this as quickly as possible to help you plan. We will confirm an offer by contacting you on the email address provided in your application.

If you decide to accept an offer, we ask that you reinforce the need for physical distancing when taking your child to school. Drop them off safely and maintain physical distance from other parents and children. If your child normally walks or cycles to school without an adult dropping them off, please ensure you tell the school office directly of these arrangements.

At the same time, you should encourage your child to maintain good hand hygiene. All of the Island’s schools and nurseries have additional guidance to ensure that these arrangements are fully compliant with public health advice on physical distancing.

If at any time you do not require childcare, for example if shift patterns permit you to keep your child at home for some days in the week, please do not use the service for those days and advise your school or nursery.

If at any time you, your child or another member of your household develop symptoms such as a dry cough combined with a rapidly rising temperature, or other flu-like symptoms we ask that you withdraw all your children from the school provision immediately and inform the school or nursery directly.

Important exceptions

Mont a l'Abbe

Parents with children at Mont a l'Abbe school should disregard the process set out above as arrangements have been made directly between parents and the school. 

Very high risk adults and children

A number of people most at risk of needing hospital treatment if they catch coronavirus have been asked to shield themselves from infection. This "shielding" is to protect lives, with those affected being contacted over the next couple of days. Those most at risk, include the following children and adults:

  • solid organ transplant recipients
  • some people with cancer who are undergoing treatments such as chemotherapy and radiotherapy
  • people on immunosuppression drugs
  • women who are pregnant and have heart disease
  • people with severe respiratory conditions - cystic fibrosis, severe asthma and COPD
  • some people with rare diseases such as severe combined immunodeficiency

We cannot offer childcare to any child or young person considered at risk, or to those that have a parent or carer considered at very high risk. If you have been offered a place and fall into this category, please let us know. 


All queries relating to your qualification as critical worker, your role, the requirement to work and any other work-related queries should be resolved by you with your employer, we will not be able to respond to these queries.

By exception, queries related to the provision of childcare should be emailed to with  'Critical worker query' in the subject line of your email.

Before raising a query please read the FAQs.

Critical workers and childcare FAQs

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