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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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End of life care and bereavement support

Visiting your loved one in hospital during coronavirus

Advice on visiting loved ones in hospital has changed. Patients receiving end of life care can now have up to two named visitors visit them, however only one visitor can visit at any one time. If you require a visitor to assist you, they may be able to attend as well. Contact the Hospital to let us know and this will carefully considered by our senior team.

To the greatest extent possible and recognising that visiting can be emotionally and physically exhausting, the same family member should represent the family over the period of your relative or friend’s decline, and death.

When possible, your loved one will consent to receive visitors. If they are unable to provide their consent to visitors, their previously known wishes, or judgement of a legally appointed proxy decision-maker or closest relative, should be taken into account.

You must consent to wear Personal Protective Equipment and undertake all other relevant hygiene requirements. Support will be provided to put on and remove equipment as necessary.

You can bring photos to give to your relative or friend.

You should not visit if you're unwell and/or exhibiting symptoms of COVID-19.

We may need to limit the frequency of visits, duration of visits, or numbers of visitors in accordance with the risk to other patients, other care staff, or other practical considerations in the care setting.

We recognise that you may require support including chaplaincy, bereavement and counselling services.

If you’re unable to visit

If you're unable to visit we can provide access to, and support in, the use of Hospital mobile tablets or hand-held communication devices to patient and family, particularly if you can't provide these. We use an app called Starleaf for video calls between patients and their family and friends using the Hospital's tablets. 

Installing the Starleaf app on your device

Another way we can help to bring you closer is to enable you to share a message with your loved ones. Simply send an email with your message and perhaps a photo to PALS@health.gov.je

All messages will be printed and taken to the ward.    

We hope that by offering this service we can improve the experience of our patients and their families.

You can email photos to PALS@health.gov.je to give to your relative or friend.

Health and Community Services Patient Advisory Liaison Services (PALS)

PALS offers confidential and practical advice, support and information on service-related matters.

We are non-clinical and unable to offer counselling, diagnosis or any detailed medical information, but we can help you with:

  • resolving any concerns while you’re using our services
  • signposting you to other organisations
  • keeping in touch with family and friends during this challenging time.
Available: 9am and 5pm, Monday to Friday
Tel: +44 (0) 1534 443515
Email: PALS@health.gov.je

Bereavement support services

We understand that this is a difficult time for you. This information aims to provide help and advice during the early days of your bereavement.

Support services in Jersey during coronavirus

Valuables

Personal property and valuables at the hospital will be placed in a safe and collected by the funeral directors. They will arrange the returning of valuables to you.

There may be times when valuables are of a high value, which means we may not be able to return them until probate has been agreed.

Arranging the funeral

Sadly, during these unprecedented times due to the coronavirus emergency, there are many changes to usual funeral arrangements. We advise you discuss these with the Funeral Director of your choice.

It is important to choose a Funeral Director as soon as possible so that they can begin making arrangements on your behalf.

They can be contacted seven days a week. It may not be possible for them to do a home visit, however they will be able to help and advise you when you contact them.

Jersey Funeral Directors

  • De Gruchy’s Funeral Services, Bagatelle Road, St Saviour, JE2 7TY Tel: +44 (0) 1534 499444
  • H.W. Maillard & Son Ltd, 34 Great Union Road, St Helier, JE2 3YA  Tel: +44 (0) 1534 737291
  • Pitcher & Le Quesne Ltd, 59 Kensington Place, St Helier, JE2 3PA Tel: +44 (0) 1534 733330

Inquests

In the case of sudden death, an inquest may need to be carried out. The Viscount may decide to open and close the inquest to allow the funeral to take place, in some cases there may be a delay. Your funeral director will not be able to make final arrangements for the funeral until clearance is given by the Viscount’s Department.

Repatriation

We appreciate that deaths happen outside of Jersey and repatriation will be limited during this current period of time. Funeral directors are experts in international repatriation – they understand the regulations and can arrange repatriation to and from Jersey world-wide.

To assist and on your behalf, a representative may be in a position to liaise between the hospital and chosen funeral director.

After the funeral

Settling someone’s estate can be confusing and distressing. If you are the executor of your loved one’s Will it is your responsibility to see that their wishes are carried out. This will include paying funeral expenses, debts and taxes as well as dealing with their possessions and other assets. You need to contact a lawyer in the first instance, and then Judicial Greffe to obtain the relevant forms and guidance.

Letters of Administration or Probate

Normally you should contact your solicitor, accountant or Bank Trust
Company on these matters, as no assets of a deceased person can be released without the production of a Grant of Probate or Letter of Administration. However, enquiries regarding personal applications for Grants of Probate or Letters of Administration should be made to the Judicial Greffe.

Help and support

Grief is a very individual process and we each react differently. It is important to allow yourself time to grieve and come to terms with your loss in whatever way is right for you. There is support available if and when you should need it. 

Support services in Jersey during coronavirus

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