Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

  • Choose the service you want to log in to:


    Update your notification preferences


    Access government services


    Clear goods through customs or claim relief

  • Talentlink

    View or update your States of Jersey job application

Coronavirus (COVID-19)

To help prevent the spread of coronavirus, everyone in Jersey is now ordered to stay at home.

Coronavirus (COVID-19) health information and advice

Islanders are now encouraged to wear cloth masks when outside of the home, especially when shopping for essentials and by essential workers, where appropriate. 

Coronavirus symptoms

If you or someone you live with is showing symptoms of the coronavirus, you and the rest of your household should go into household isolation.

The symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following: 

  • headaches
  • tiredness
  • muscle ache
  • respiratory symptoms besides cough such as a sore throat, blocked or runny nose
  • gastro-intestinal symptoms can also be a feature of COVID 19 and these are more common in children than adults
  • loss of smell and taste (in some cases this may be the only symptom present)


If you think you may have the virus, call the helpline on +44 (0)1534 445566. Don't visit your GP surgery, pharmacy, hospital or any other Government buildings.

The line is open every day from 8am to 8pm. If you call outside these times, or if the line is busy, leave a message and someone will call you back.

If you're very unwell and need an ambulance phone 999 and tell them your symptoms and travel history.

What you need to do

Advice for Islanders to help reduce the spread of COVID-19 and protect the most vulnerable

Health and Community Services FAQs

Signs of a fever

Signs of a fever include feeling hot to touch on your chest or back (if unsure ask a household member to check). You may also feel hot, cold or shivery.

If you have a thermometer you can check and monitor your temperature. A temperature of 37.8 degrees indicates that you have a fever (a normal body temperature is 37 degrees).

Wearing a cloth mask

We now advise all Islanders to cover their mouth and nose with a scarf, snood, folded cloth or cloth mask when outside of home especially during shopping trips for essential supplies.

A cloth mask is not a substitute for strict social distancing, stay at home guidance or good hand and respiratory hygiene. 

Cloth masks or nose and mouth coverings should not be used by children younger than 2 years or anyone who has trouble breathing or who would not be able to remove the mask themselves.

Instructions on making a mask

There are lots of examples of masks and how to make them online.

The most effective type of mask will have multiple layers of tightly woven material like nylon or cotton, with a soft cotton layer for the inside. You should avoid wool and other fabrics that can cause allergies or irritate your face.

Effective masks will completely cover your mouth and nose.

Wearing and washing your mask

If you're using a mask or covering whilst you're out for 2 hours, you should only need to change and wash your mask once back at home, ready for the next day.

If you're an essential worker and wearing a cloth mask for more than 2 hours, you may need to change your mask a few times a day to make sure they remain comfortable.

Cloth masks should only be changed when you can wash your hands. Remove from the back and place in a plastic bag for laundering. Do not allow the used mask to come into contact with other surfaces.

When you are wearing your mask, avoid touching it and continue to wash your hands regularly.

Ideally, used masks should be washed in a machine and tumble dried. If this is not possible, they should be hand washed using detergent and hot water (this will wash away any contaminants) and left to dry. Ironing the masks will provide a further form of decontamination.

Washing masks repeatedly will eventually degrade the material reducing its effectiveness, so worn masks need to be replaced.

Health care workers

Under no circumstances would a cloth mask be a suitable substitute for personal protective equipment (PPE) in any clinical setting.

The use of personal protective equipment (including masks) in a health and social care environment is completely different, and there are separate guidelines.

Asymptomatic transmission

Asymptomatic (a carrier who shows no symptoms) transmission of COVID-19 may be possible. It should therefore be assumed that even if you are not showing any symptoms of the virus, that you may be carrying and transmitting it to others. This is more likely if you are at risk from travel or contact with a person positive for COVID-19.  

Advice about ibuprofen and paracetamol

There is currently no conclusive evidence that ibuprofen can make the coronavirus illness worse. However until there is more information, it is recommended you should take paracetamol to treat symptoms of coronavirus unless the doctor has advised that paracetamol is not suitable for you and/or has told you that you are to avoid non-steroidal like ibuprofen.

People who are already taking ibuprofen on the advice of a doctor, should not stop taking it, but must check with their doctor.

Paracetamol must be taken strictly according to the recommended dose because too much of it can damage the liver.

Social distancing for the whole population of Jersey

Social distancing means limiting contact with people outside your household as far as you can.

On the advice of the Medical Officer of Health, the Government of Jersey has agreed that social distancing is formally extended to the whole population of Jersey from Friday 20 March.

Find out more about social distancing for individuals. 

Find out about social distancing for businesses

Vulnerable people and coronavirus

If you have an underlying health condition listed in the link below, you are at very high risk of severe illness as a result of coronavirus (COVID-19) and more likely to need hospital treatment if you're infected.

To make sure you're protected and shielded from infection you should not leave your home. Within your home you should minimise all non-essential contact with other members of your household.

You're strongly advised to stay at home at all times and avoid any face-to-face contact with others. You're asked to do this for a period of 12 weeks unless you receive other government advice. The recommended period of time could change.

Shielding the extremely vulnerable from coronavirus

Who needs to self-isolate

There are different groups of people who need to isolate to contain the spread of coronavirus (COIVID-19):

  • if you have symptoms or someone in your household has symptoms 
  • if you've recently travelled to Jersey
  • if you've been in contact with a positive COVID-19 case

Isolation for individuals and households

Sickness benefit if you're self-isolating due to coronavirus (COVID-19)

Contact with confirmed cases of coronavirus

We are in contact with individuals who may have come into contact with the confirmed cases of coronavirus in Jersey. If you haven't been contacted by Government of Jersey then you should follow the health information and advice below.

You need to self-isolate if you've been in contact with someone with a confirmed case of coronavirus in the last 14 days.

We have a team contact tracing. They assess the proximity and duration of any contact with confirmed cases of coronavirus in Jersey. Therefore you only need to go into self-isolation if you have been in contact with a confirmed case and we have contacted you to advise.

How to avoid catching or spreading coronavirus



    wash your hands with soap and water often, for at least 20 seconds


    always wash your hands when you get home or into work


    use hand sanitiser gel if soap and water are not available


    wear a cloth mask or a scarf when outside of the home, especially when shopping for essential supplies


    cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze


    put used tissues in the bin straight away and wash your hands afterwards


    keep horizontal surfaces and touch points (like light switches) clean


    self-isolate if you've been in contact with someone with a confirmed case of coronavirus in the last 14 days



    don't touch your eyes, nose or mouth if your hands are not clean

Essential travel advice

Our advice is to only undertake essential travel into and out of the Island. This does not include travel for medical and compassionate purposes or travel by key workers required to keep essential services running across the Island.

Find out the latest travel advice.

Posters and flyers for print in different languages

Back to top
rating button