If you or someone you live with is showing symptoms of the coronavirus, you and the rest of your household should go into
The symptoms are a new continuous cough and/or fever which may be accompanied by one or more of the following:
- muscle ache
- respiratory symptoms besides cough such as a sore throat, blocked or runny nose
- gastro-intestinal symptoms can also be a feature of COVID 19 and these are more common in children than adults
- loss of smell and taste (in some cases this may be the only symptom present)
If you think you may have the virus, call the helpline on +44 (0)1534 445566. Don't visit your GP surgery, pharmacy, hospital or any other Government buildings.
The line is open every day from 8am to 8pm. If you call outside these times, or if the line is busy, leave a message and someone will call you back.
If you're very unwell and need an ambulance phone 999 and tell them your symptoms and travel history.
Advice for Islanders to help reduce the spread of COVID-19 and protect the most vulnerable
Health and Community Services FAQs
Signs of a fever
Signs of a fever include feeling hot to touch on your chest or back (if unsure ask a household member to check). You may also feel hot, cold or shivery.
If you have a thermometer you can check and monitor your temperature. A temperature of 37.8 degrees indicates that you have a fever (a normal body temperature is 37 degrees).
Asymptomatic (a carrier who shows no symptoms) transmission of COVID-19 may be possible. It should therefore be assumed that even if you are not showing any symptoms of the virus, that you may be carrying and transmitting it to others. This is more likely if you are at risk from travel or contact with a person positive for COVID-19.
Advice about ibuprofen and paracetamol
There is currently no conclusive evidence that ibuprofen can make the coronavirus illness worse. However until there is more information, it is recommended you should take paracetamol to treat symptoms of coronavirus unless the doctor has advised that paracetamol is not suitable for you and/or has told you that you are to avoid non-steroidal like ibuprofen.
People who are already taking ibuprofen on the advice of a doctor, should not stop taking it, but must check with their doctor.
Paracetamol must be taken strictly according to the recommended dose because too much of it can damage the liver.
Social distancing for the whole population of Jersey
Social distancing means limiting contact with people outside your household as far as you can.
On the advice of the Medical Officer of Health, the Government of Jersey has agreed that social distancing is formally extended to the whole population of Jersey from Friday 20 March.
Find out more about
social distancing for individuals.
Find out about
social distancing for businesses
If you have an underlying health condition listed in the link below, you are at very high risk of severe illness as a result of coronavirus (COVID-19) and more likely to need hospital treatment if you're infected.
To make sure you're protected and shielded from infection you should not leave your home. Within your home you should minimise all non-essential contact with other members of your household.
You're strongly advised to stay at home at all times and avoid any face-to-face contact with others. You're asked to do this for a period of 12 weeks unless you receive other government advice. The recommended period of time could change.
Shielding the extremely vulnerable from coronavirus
There are different groups of people who need to isolate to contain the spread of coronavirus (COIVID-19):
if you have symptoms or someone in your household has symptoms
if you've recently travelled to Jersey
if you've been in contact with a positive COVID-19 case
Isolation for individuals and households
Sickness benefit if you're self-isolating due to coronavirus (COVID-19)
Contact with confirmed cases of coronavirus
We are in contact with individuals who may have come into contact with the confirmed cases of coronavirus in Jersey. If you haven't been contacted by Government of Jersey then you should follow the health information and advice below.
You need to self-isolate if you've been in contact with someone with a confirmed case of coronavirus in the last 14 days.
We have a team contact tracing. They assess the proximity and duration of any contact with confirmed cases of coronavirus in Jersey. Therefore you only need to go into self-isolation if you have been in contact with a confirmed case and we have contacted you to advise.
How to avoid catching or spreading coronavirus
wash your hands with soap and water often, for at least 20 seconds
always wash your hands when you get home or into work
use hand sanitiser gel if soap and water are not available
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin straight away and wash your hands afterwards
keep horizontal surfaces and touch points (like light switches) clean
self-isolate if you've been in contact with someone with a confirmed case of coronavirus in the last 14 days
don't touch your eyes, nose or mouth if your hands are not clean
Essential travel advice
Our advice is to only undertake essential travel into and out of the Island. This does not include travel for medical and compassionate purposes or travel by key workers required to keep essential services running across the Island.
Find out the latest travel advice.
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