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Guidance for accommodation providers if a guest tests positive for coronavirus

The following guidance is provided to accommodation providers to assist should a guest who is not resident in the Island receive a positive polymerase chain reaction (PCR) test during their stay.  

Detailed information on the requirements on travellers arriving in the Island is provided in the Safer Travel Policy.

Arranging accommodation for an isolation period

If a guest receives a positive PCR test result while staying with you, the preference will be to keep the visitor in their current accommodation for the duration of their isolation period. In most cases this will be the best solution in terms of reducing the risk of onward transmission of the virus and it is hoped that accommodation providers will support this wherever possible.

We understand that this may not always be possible, particularly if they are not able to adequately isolate in their current location, for example due to communal facilities, or if the accommodation is not available for the clients for the duration of their isolation period. 

In such circumstances, the Government of Jersey has a range of accommodation options that can be made available to any visitors should they receive a positive PCR result. 

The Contact Tracing Team will be in regular contact with the individual to discuss their general welfare needs and as part of this will discuss the suitability and availability of their current accommodation for isolation and the options available to them. Following this discussion, a decision will be made based on the individual and accommodation circumstances on a case by case basis. 

Adequate provision is in place for alternative accommodation if the need arises. 

The Contact Tracing Team will also contact the accommodation provider if there is a confirmed case in their setting. In meeting the costs of accommodation for their isolation period, section on contact tracing. If the accommodation provider has any concerns about their ability to safely support the confirmed case for the duration of their isolation period or the safety of their other guests they can discuss them with Contact Tracing Team.

Costs of accommodation for an isolation period

In some cases, there will be no additional cost for accommodation for their isolation period, for example where visitors are staying with family or friends and can continue to safely do so or where they have accommodation booked for the entirety of their isolation period and they are able to remain in that facility.

In other cases, the Government will ensure adequate accommodation will be provided. The passenger will be advised to review their personal insurance policy to find out what they are entitled to.  If Government support is required it will be provided – the level of support will be determined on a case by case basis.

Travellers are advised to review their travel insurance policy before they travel to the Island, more information can be found on the which website.

The accommodation provider will not be expected to cover the costs of the extended stay of any isolating guests.

If the visitor is moved to alternative accommodation for their isolation period and as a result has to cut their stay in their booked accommodation short they will be expected to adhere to the terms and conditions of their booking with regard to payment.

Confirmed cases must stay on the Island for the isolation period

If their stay was due to be less than the 14-day required isolation period the confirmed case will be required to remain on the Island for the additional time.

The visitor will be required to remain in their accommodation, be it in the accommodation originally booked or in accommodation provided by the Government of Jersey, in strict isolation for the duration of their infection until assessed as recovered by the Contact Tracing Team. 

They will not be permitted to leave their accommodation or to travel home. 

Further guidance is provided to hotels looking after guidance for hotels looking after those isolating. If accommodation providers have any concerns about confirmed cases not adhering to the isolation guidance and putting other guests or staff at risk they should contact the coronavirus helpline on +44 (0) 1534 445566.

Rescheduling travel home and covering the cost of travel arrangements

The Contact Tracing Team will be available to assist any individual who needs help rebooking their return trip.

Some carriers do not charge travellers who have had to reschedule on confirmation of testing positive for Coronavirus. The Contact Tracing Team can provide written evidence of their positive result. Support will be provided throughout their infection and any additional costs incurred will be considered on a case by case basis. 

Looking after those isolating

Hoteliers and guests should follow the current Public Health advice for all businesses, in addition to the specific guidance for hotels looking after those isolating.  This includes guidance on food provision and cleaning in the case that an individual tests positive while staying in your accommodation. 

Contact tracing within the accommodation 

Should a member of staff or a guest test positive, the Contact Tracing Team will be in touch with the accommodation manager in order to ensure, amongst other things, that the direct contacts of that individual are identified and that appropriate measures are in place for cleaning the premises and to support the isolation of the confirmed case. 

If the confirmed case has not provided consent to share their name with the accommodation provider the contact tracing team will not be in a position to divulge this.  However, the confirmed case will need to provide sufficient information in order to enable the identification of direct contacts and allow appropriate cleaning of areas they have been in. As a minimum this is likely to be details of the room they are staying in.  

All individuals involved are requested to respect the privacy of the confirmed case.  Members of the public are asked to be understanding of the fact that the contact tracing team are not able to share any personal details of the confirmed case unless consent has been given and only then in the very limited circumstances that are required to enable contact tracing.

It is important that you support the Contact Tracing Team with this so that they can carry out their work as quickly and efficiently as possible.  Further information is available on the contact tracing process

Direct contacts of the confirmed case

If there is a confirmed case within the accommodation setting the contact tracing team will work with the concerned individual and the accommodation manager to establish the direct contacts of the individual within the setting.

Direct contacts are those that have been within 2 metres for 15 minutes or more of the individual during their contagious period.

Individuals identified as direct contacts of a positive case will be contacted by the contract tracer to advise of the potential risk from exposure to the virus and will provide advice on isolation, testing and general welfare should they become unwell.

Currently all direct contacts of a confirmed case will be offered a PCR test. Contacts of positive cases that are not resident in the Island are allowed to return home if they:

  • have existing plans to travel
  • are not symptomatic
  • can organise a PCR test within 72 hours of return (refer to the Safer Travel Policy for further details). Further information on isolation.

Anyone who was not identified as having been within 2 metres for 15 minutes of more of the confirmed case during their infectious period without any PPE is unlikely to be identified as a direct contact of the confirmed case and such individuals will not be contacted by the contact tracing team. 

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