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Guidance for accommodation providers if a guest tests positive for coronavirus

The following guidance is provided to accommodation providers to assist should a guest receive a positive polymerase chain reaction (PCR) test during their stay.

Detailed information on the requirements on travellers arriving in the Island is provided in the Safer Travel Policy.

Arranging accommodation for an isolation period

As soon as a guest receives notification of a positive PCR test result, they should immediately isolate in their room. Anyone staying in the same room will also need to isolate. All meals for the positive guest and anyone else in their room will need to be on a room service only basis. 

Non-Jersey resident

If a non-Jersey resident guest receives a positive PCR test result while staying with you, the preference will be to keep the guest in their current accommodation for the duration of their isolation period. In most cases this will be the best solution in terms of reducing the risk of onward transmission of the virus and it is hoped that accommodation providers will support this wherever possible.

We understand that this may not always be possible, particularly if they are not able to adequately isolate in their current location, for example due to communal facilities, or if the accommodation is not available for the clients for the duration of their isolation period. 

Jersey resident

If a Jersey resident guest receives a positive PCR test while staying with you, they should speak to the Contract Tracing team about whether they should remain in the hotel or return to their home in Jersey. Consideration will be given to whether they are able to isolate away from other people in their household. If Contact Tracing agrees for them to return home, then they are required to take transport as agreed by Contact Tracing.

Under no circumstances is the positive guest or anyone staying with them allowed to take public transport or stop anywhere on the route home, including shops. 

Contact Tracing can arrange appropriate transport if they do not have access to their own vehicle on the hotel grounds.
 

Members of staff 

If a member of staff tests positive and is staying in accommodation with shared bathrooms and kitchens all individuals within that household will be identified as direct contacts and required to self-isolate. To reduce the risk of onward transmission you should consider if those that are direct contacts can be relocated to alternative accommodation where they can self-isolate. Contact Tracing will provide you with advice on this.

The Contact Tracing Team will be in regular contact with the guest or member of staff to discuss their general welfare needs and as part of this, will discuss the suitability and availability of their current accommodation for isolation and the options available to them. Following this discussion, a decision will be made based on the individual and accommodation circumstances on a case by case basis. 

The Contact Tracing Team will also contact the accommodation provider if there is a confirmed case within their setting. If the accommodation provider has any concerns about their ability to safely support the confirmed case for the duration of their isolation period or the safety of their other guests, this can be discussed with the Contact Tracing Team.

Costs of accommodation for an isolation period

In some cases, there will be no additional cost for accommodation for their isolation period, for example where visitors are staying with family or friends and can continue to safely do so, or where they have accommodation booked for the entirety of their isolation period and they are able to remain in that facility.

In other cases, the Government will ensure adequate accommodation will be provided. The guest will be advised to review their personal insurance policy to find out what support is available to them. 

Travellers are advised to review their travel insurance policy before they travel to Jersey, and to also factor in that they may have to pay for additional accommodation should they test positive.

The accommodation provider will not cover the costs of the extended stay of any isolating guests.

If the duration of booked accommodation, is ended before the original agreed date the guest will be expected to adhere to the terms and conditions of their booking with regards to payment.

Confirmed cases must stay on the Island for the isolation period

Regardless of whether their stay was due to be less than the 14-day required isolation period, the person that has tested positive for Covid-19 must remain in Jersey for the duration of their isolation period.

The visitor will be required to remain in their accommodation, be it in the accommodation originally booked or in accommodation provided by the Government of Jersey, in strict isolation for the duration of their infection and until assessed as recovered by the Contact Tracing Team. 

They will not be permitted to leave their accommodation or to leave Jersey.
If accommodation providers have any concerns about confirmed cases not adhering to the isolation guidance and putting other guests or staff at risk, they should contact the Coronavirus Helpline on 0800 735 5566.

Rescheduling travel home and covering the cost of travel arrangements

The Contact Tracing Team will be available to assist any individual who needs help rebooking their return trip.

Some carriers do not charge travellers who have had to reschedule on confirmation of testing positive for Coronavirus. The Contact Tracing Team can provide written evidence of their positive result in support of a claim.

Looking after people who are isolating

Hoteliers and guests should follow the current Public Health advice for all businesses.  This includes guidance on food provision and cleaning in the case that an individual tests positive while staying in your accommodation. This includes specific guidance on different fallow times and ventilation for those isolating with COVID 19.

Contact tracing within the accommodation 

Should a member of staff or a guest test positive, the Contact Tracing Team will contact the accommodation manager to ensure, amongst other things, that the direct contacts of that individual are identified, appropriate measures are in place for cleaning the premises and to support the isolation of the confirmed case. This is done whenever the person that has tested positive gives permission for the Contact Tracing team to talk to relevant individuals on their behalf.

If the confirmed case has not provided consent to share their name with the accommodation provider, the Contact Tracing Team will not be in a position to divulge this. However, the confirmed case will need to provide sufficient information in order to enable the identification of direct contacts and allow appropriate cleaning of areas they have been in. As a minimum this is likely to be details of the room they are staying in.  

All individuals involved are requested to respect the privacy of the confirmed case. Members of the public are asked to be understanding of the fact that the Contact Tracing Team are not able to share any personal details of the confirmed case unless consent has been given and only then in the very limited circumstances that are required to enable contact tracing.

It is important that you support the Contact Tracing Team with this so that they can carry out their work as quickly and efficiently as possible. Further information is available on the contact tracing process. 

Direct contacts of the confirmed case

Direct contacts are typically those that have been within 2 metres for 15 minutes or more of the positive individual within their most likely contagious period. However this may be adapted if a cluster of cases are linked to a specific premises indicating a mass spreading incidence of the virus.

If there is a confirmed case within the accommodation setting, the Contact Tracing Team will work with the concerned individual and the accommodation manager to establish the direct contacts of the individual.

Individuals identified as direct contacts of a positive case will be contacted by a member of the Contract Tracing Team to advise of the potential risk from exposure to the virus and will provide advice on isolation, testing and general welfare should they become unwell.

Currently all direct contacts of a confirmed case will be offered a PCR test. Contacts of positive cases that are not resident in the Island are allowed to return home if they:

  • have existing plans to travel
  • are not symptomatic
  • can organise a PCR test within 72 hours of return (refer to the Safer Travel Policy for further details). Further information on isolation.
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