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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Coronavirus (COVID-19)

To help prevent the spread of coronavirus, everyone in Jersey is now ordered to stay at home. gov.je/coronavirus

Community support and volunteering: Connect Me

Help is available

To ensure that help and support reaches Islanders who need it most during the coronavirus pandemic, the Government is working closely with the Parishes, voluntary and community sector and local businesses to get the right help to Islanders when they need it.

Connect Me is also designed to harness the willingness of locals who are keen to offer their time to help more vulnerable islanders. Our priority is to ensure help is delivered quickly and safely to those who need it most. 

We have compiled a list of information to address needs that you might have. These services are provided by businesses, who you can access and pay directly for their services.  

If you can access services yourself, we ask you to do so, in order that we provide additional support to those who need it most.

If you are:

  • in financial hardship
  • need help accessing any of these services
  • are looking for help for someone else

We can provide further support.

Get support using the Connect Me form

You can also contact us by:

  • calling the helpline on +44 (0) 1534 445566
  • calling your Parish Hall
​Your need
Help available​
​Concerned you may have coronavirus
​Contact the helpline on +44 (0) 1534 445566. If you feel very unwell and need an ambulance, phone 999
​Food and grocery shopping delivered directly to your home
​Home delivery options on digital.je
Home delivery on Jersey.com
​Accommodation services for social distancing or self-isolation
​Support accommodation on Jersey.com
​Income Support
Income support and benefits
​Sickness benefit (including self-isolating)
​Sickness benefit
Children and Family support
Children and Families Hub
​Support for your physical and emotional wellbeing
Wellbeing on Jersey.com

If you would like to volunteer

Are volunteers excluded from the Stay at Home policy?

Volunteers providing services to those in most need of support at this time are considered ‘essential’ and are therefore not required to follow the policy while  they are performing these duties.

It would be helpful if you can carry ID or a letter verifying the voluntary role you are performing, in case you are questioned by the Police during the Government instruction to Stay at Home.

If you would like to volunteer to help support vulnerable people during the current coronavirus (COVID-19) pandemic, you can:

  1. Go to volunteer.je – if you need help to access the website, contact your Parish Hall
  2. Register your details
  3. Select ‘I want to volunteer’ and in the INTERESTS field, select the new ‘COVID-19 (Coronavirus) – Call for Volunteers’ option

You can also add specific volunteer interests, skills or qualifications, such as driving licence, Disclosure and Barring Service (DBS) and language skills.

You will be quickly matched with organisations in the Island requiring assistance to support vulnerable individuals who are ‘social distancing’ or ‘self-isolating’.

Volunteering FAQs

Volunteering toolkit

If you have further questions, contact the helpline on +44 (0)1534 445566 or email Volunteer.je

Voluntary and community sector organisations

Are our staff and volunteers excluded from the Stay at Home policy?

Voluntary and community sector staff and volunteers are considered ‘essential’ and are therefore not required to follow the Stay at Home policy while they are performing these duties. No formal ID of verification is required of the work you are carrying out at this time.
It would be helpful if staff and volunteers can carry ID or a letter verifying their role, in case they are questioned by the Police during the Government instruction to Stay at Home.

To help you support vulnerable people during the coronavirus pandemic, we can help you to:

  • identify who is in need of additional support most urgently
  • access additional volunteers to support your service
  • ensure you’re not duplicating effort with other organisations offering support
  • know what to do if your service is overwhelmed by demand
  • provide basic guidance to your volunteers before they start
  • complete basic and enhanced DBS checks, if required

How to access volunteers to support your service

  1. go to volunteer.je
  2. create an account
  3. under organisation interests select INTERESTS: ‘COVID-19 (Coronavirus) – Call for Volunteers’. (Existing and new volunteers can register their interest in this too, if they are specifically looking to support during the current situation).
  4. add an specific volunteer skills or qualifications, such as driving licence, DBS and language skills can be requested
  5. we will let you know what volunteers are available to support your service as quickly as we can.  

What to do if your service is overwhelmed or your usual volunteers can no longer help:

  1. ensure your volunteer requirements are listed on volunteer.je
  2. Call the helpline on +44 (0) 1534 445566

Reporting concerns about welfare

If you are concerned about the welfare of a child or adults, you can report these (anonymously) to the following teams.

Children

Email the Children and Families Hub  or call +44 (0) 1534 519000

Adults

Email Single Point of Referral (SPOR) or call +44 (0) 1534 443500

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