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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Help with practical needs during coronavirus

Practical needs

The list below shows the services you can access yourself. However, if you need additional support is available. See Ask for help at the bottom of this page.

​Your need
Help available​
​Children and family support

Information, advice and support is available for families and young people through the Children and Families Hub.
The hub also responds to any safeguarding concerns you may have for a child or young person.

​Coronavirus questions
​Contact the helpline on +44 (0) 1534 445566. If you feel very unwell and need an ambulance, phone 999
​Education and learning
​A range of wellbeing resources for children, young people and parents on how to study well at home and look after your wellbeing can be found on 
​Essential travel (off-island)
​Whilst travel restrictions are in place, a limited number of flights in and out of Jersey are operating for urgent, essential travel
​Financial support
Government Support and payroll schemes​ help employers retain their staff.
Income support and benefits for people who have lived in Jersey for 5 years or more. Covid Related Emergency Support Scheme (CRESS) for people working in Jersey for less than 5 years.
Sickness benefit if you're unable to work or isolating
​Food and grocery home delivered
If you are in financial hardship, free groceries and/or hot meals are available. Call the helpline on +44 (0) 1534 445566 or complete the Connect Me form
Home delivery options on
Home delivery on
Housing and accommodation services
If you, or someone you know is having difficulty with accommodation (for example is homeless, or needs to move home because of health or safety risks due to Coronavirus), help is available. 

Please email or call the helpline on +44 (0) 1534 445566. 

You can request help on behalf of yourself or somebody else you know. 

To protect Islanders from becoming homeless during the coronavirus outbreak, and to make sure fewer people face financial hardship, the following temporary regulations came into effect on 10 April and will remain in place until 30 September: 

  • tenants in financial hardship due to coronavirus cannot be evicted for failing to pay rent or other bills 
  • landlords may not charge interest or any other fee on the late payment 
  • landlords may not increase rents, including where notice of a rent increase was issued before the regulations came into force. Any rent increase may only come into effect after 30 September 

Medical help not related to coronavirus

It's important not to delay seeking help with non-coronavirus health concerns.

If you need emergency medical treatment, you should still call 999 or go straight to the Emergency Department at the General Hospital.

For all other concerns, you should telephone your usual GP surgery to make an appointment. Appointments are available via telephone, video, face-to-face, and at home, depending on your need. If you are unsure where to seek support phone the Coronavirus Helpline.

Wherever possible, you will have an appointment with your usual GP surgery, but if the need for more coronavirus treatment increases, you may have to have your appointment with a GP from a different surgery.

If you are in one of the ‘vulnerable’ groups and you need help collecting your prescription medicines, your GP will arrange for your medical supplies to be delivered to your home by Jersey Post's Call and Check service.

Ask for help

We can provide further support if you are:

  • in financial hardship
  • need help accessing any of these services
  • looking for help for someone else

Examples include accessing free food, hot meals, delivery of medical supplies and dog walking. 

Get support using the connect me form

You can also contact us by calling:

  • the helpline on +44 (0) 1534 445566
  • your Parish Hall

Connect Me leaflet in different languages

Connect Me in Portuguese (PDF)

Connect Me in Romanian (PDF)

Connect Me in Polish (PDF)

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