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Government of Jerseygov.je

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Mental and physical health support services

Adult emotional and mental health

The Listening Lounge 

The Listening Lounge provides free counselling by phone and online to islanders aged 18 years and over with a range of mental health needs. Islanders can self-refer via a form on their website linc.je/listeninglounge or by calling the Listening Line on +44 (0) 1534 866793 available 10am to 10pm, every day.

Liberate

Liberate offers free counselling via telephone or video link to anyone experiencing stress, anxiety, panic, depression, grief and other mental health issues due to the conditions imposed by the crisis whose mental wellbeing has been affected by the coronavirus crisis. For more information visit liberate.je/counselling.

Jersey Recovery College

Jersey Recovery College is currently offering free educational courses on understanding mental health, recovery and self-care. Courses cover topics such as anxiety, depression, stress, mindfulness, resilience, recovery, goal setting, and emotional coping skills. Access the online courses on their website recovery.je/courses. Telephone: 07829 908252.

Samaritans Jersey 

Samaritans Jersey offers a free phone support service to help with anything that’s troubling you, no matter how large or small the issue feels. Telephone 116 123 free from any phone.

Mind Jersey

Mind Jersey offers free help and support including advice on how to take care of your mental health and that of your family and friends. Open 8am-8pm: 0800 7359404.

Children’s emotional and mental health

If you have concerns about a child’s low mood, sad thoughts or anxiety, the Children and Families Hub is here to support you or call: +44 (0) 1534 519000. 

Domestic abuse

If you or your family are in immediate danger please call the States of Jersey Police on 999. 

Jersey Domestic Abuse Support

Jersey Domestic Abuse Support is an independent service to protect and support victims of domestic abuse. Visit jdas.je or telephone +44 (0) 1534 880505.

Jersey Women’s Refuge 

Jersey Women’s Refuge offer a free 24/7 helpline and provides a safe place for women and children to go who are victims of domestic abuse. Telephone: 0800 7356 836

Drug and alcohol use 

The Alcohol and Drug Service accepts self-referrals and is here to support you. Telephone +44 (0) 1534 445000. The needle exchange service is still operating. For details on how this service is operating under COVID restrictions call +44 (0) 1534 445000.

Emotional and bereavement support

Jersey Hospice Care and Macmillan Jersey 

Jersey Hospice Care and Macmillan Jersey offer emotional and bereavement support.

If you've lost a loved one to coronavirus and need support at this difficult time, you can contact their emotional support team. This is a confidential service provided by trained counsellors and it is free-of charge. They can offer support via email and telephone. 

More information on our service is available on the Jersey Hospice website

Available: Monday to Friday, 9am to 5pm

Call: +44 (0) 1534 285144

Email: bereavement@jerseyhospicecare.com

Health and Community Services Chaplaincy Services

If you have a prayer request please ask a staff member and they can then pass on the request to the chaplain. You can also make your request by phone or email. Leave a message and someone will get back to you. 

If you need a prayer item such as a cross, bible and meditations these are available in the prayer room at the general hospital, or we can send them to the ward.

Telephone conversations and prayers are available with chaplains via the phone.

For Roman Catholic Patients, certain Papal indulgences apply to patients suffering with COVID-19, allowing priests to offer masses, rosaries and prayers in church on their behalf. 

Available: Monday to Sunday

Call: +44 (0) 1534 442377 

Email: Ma.Turner@health.gov.je 

Loneliness

If you just need someone to chat to, call the helpline on +44 (0) 1534 445566 and one of the Connect Me team will be able to help. 

Patient Advisory Liaison Services (PALS)

PALS offers confidential and practical advice, support and information on service-related matters. 

We are non-clinical and unable to offer counselling, diagnosis or any detailed medical information.

We can help you with:

  • resolving any concerns while you're using our services
  • signposting you to other organisations

We can also help families and friends to keep in touch during this challenging time. 

Available: Monday to Friday, 9am to 5pm

Call: +44 (0) 1534 443515

Email: PALS@health.gov.je

Sexual abuse

The Sexual Assault Referral Centre (SARC) is a free service available 24/7 to help and care for people who have been a victim of sexual assault. Visit dewberryhouse.je or call +44 (0) 1534 888222. 

Spiritual support for all members of the community

Spiritual Support and Listening Ear 

Spiritual support and Listening Ear offer spiritual advice. 

Have you lost a loved one to coronavirus and been unable to attend their funeral? Perhaps you were sadly unable to visit them beforehand? We can put you in contact with Clergy and other experienced people (including the Chaplain to the Hospice - Revd Mark Barrett) who can offer chaplaincy spiritual support by telephone. 

When you call, your name will be passed on to an appropriate person who will call you back. They offer a listening service, spiritual guidance and offer to pray for you and/or with you.

Available: Monday to Sunday, 7am to 10pm

Call: +44 (0) 1534 720001 or +44 (0) 1534 861110

Suicidal thoughts

If the situation is urgent, you should call 999. 

Young people’s emotional and mental health

YES project (Youth Enquiry Service) provides information, advice and counselling for 16-25 year-olds. Open 12pm to 8pm every day. Visit yes.je or telephone 0800 7350 010. 

Connect Me leaflet in different languages

Connect Me in Portuguese (PDF)

Connect Me in Romanian (PDF)

Connect Me in Polish (PDF)

Connect Me in Bulgarian (PDF)


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