Feedback we received
In the recent feedback we received from our patients:
Recommendations
80% said they were extremely likely or likely to recommend Jersey Private Patients.
This reflects the strong trust and confidence placed in our service.
Quality of care
52% rated their quality of care as excellent, highlighting our continued commitment to high-quality, safe and compassionate care.
Communication and information
76% said they received all the information they needed before arriving in hospital and 90% said they received enough information from our consultants.
This shows our dedication to ensure our patients feel prepared, supported and informed during their care journey.
What our patients appreciated
Patients said that:
- they felt reassured, well-informed and well cared for throughout their stay
- our staff across all roles were consistently praised as kind, caring, friendly, professional and supportive
- there is excellent teamwork from nurses, consultants, theatre staff, physios, domestics and catering teams
Testimonials from our patients
‘All good thanks. Well maintained and managed ward.’
‘The staff were all so friendly and pleasant. It was great to know who your nurse was.’
‘Every aspect including the 999 call handler, ambulance and fire service crew, A and E, surgical team, ICU and the Sorel team looked after me with the highest standards of professionalism and compassion.’
‘No complaints, all 5-star throughout.’
‘All the staff were friendly, helpful and very professional. They made me feel very comfortable and relaxed.’
‘From the domestics, healthcare assistants to my anaesthetist, theatre staff, recovery staff and consultant, the staff taking care of me were excellent. They eased my pre-operation anxiety and check in on my needs afterwards. Sincere thanks to all.’
‘Service was brilliant, the team were so coordinated. I cannot fault anything.’
Give us your feedback
We aim to provide the highest standards of care for every patient.
We value your views about our service and use this information to maintain and improve the service and care we provide.
Find more information on how you can give us your feedback.
gov.je