Oak Ward

Patient information during COVID-19

Patients can attend outpatient clinic appointments and planned procedures, but must come alone. Children or vulnerable adults can be accompanied by one other person wearing appropriate PPE.

About Oak Ward

Oak unit provides care for up to 19 patients who require intermediate and continuing care. Patients can be transferred to Oak Ward following assessment on an acute admission ward, Maple Ward or from the General Hospital.

We provide services such as: 

• nursing
• medical
• physiotherapy
• occupational therapy
• speech and language
• clinical psychology
• social work
• dietician
• social activities

Our location

We are based in St Saviour and our address is: 
Oak Ward
Rosewood House
St Saviour
Jersey JE2 7UW

Visiting times and information

Tel: +44 (0) 1534 443213

Parking

There is free parking around the grounds.

Disabled facilities 

What to bring

You need to bring:

• any medications you’re currently taking
• casual clothes and night wear
• comfortable walking shoes
• toiletries, such as deodorant, shower gel and shaving gel / razors (if appropriate)

What to expect

When you arrive, we welcome you onto the ward and show you:

• the lounges
• dining area
• your bedroom
• lavatory
• washing facilities

We introduce the nursing team and fellow patients. A nurse is allocated to you on admission and is responsible for your care throughout your stay. They maintain contact with you about your care needs. Health Care Assistants support the nurses in providing the care prescribed for you.  

Medical Support is also provided by a GP, who visits on Monday, Wednesday and Friday. Our nursing staff have access to medical services 24 hours a day.

A consultant psychiatrist attends the unit on a weekly basis or more frequently if required.
If a relative or friend wants to discuss your care with one of the medical team or psychiatrist, we can arrange an appointment for you.

Meal times

Meals are served daily: 

• breakfast, from 8am to 9.30am
• lunch, from 12pm to 1pm
• dinner, from 5pm to 6pm

Property / valuables

You may bring some personal pictures, photo albums or other small items to help to add a more personalised feel.

We recommend that you only bring property and cash essential for your needs. Give any articles you want to keep in safe custody to the nurse in charge as soon as possible. They give you a receipt for these.

We accept no responsibility for the loss of, or damage to, personal property whatsoever, unless it's deposited in our safe custody.

Services available

Chaplain

Our hospital chaplain regularly visits the ward. Your family priest or chaplain is always welcome to visit the ward.

Chiropody

The chiropodist provides foot care for our patients.

Days out / outings

You're welcome to take your relative / friend out provided they are well enough and it has been agreed by the nursing and medical team. Please discuss with your relative / friend’s primary nurse.

Dental care

The Primary Nurse responsible for your relative / friend’s care will refer to the dental department should they require treatment. One of the dental team will attend the ward to assess what treatment is needed.

Hairdressing

Our hairdresser can visit the ward weekly on request. There is a charge for this and the nurse can arrange it for you.

Laundry

A laundry service is provided, or you can choose to take clothing home to wash. Please make your choice known to the nurse responsible for your care. Clothing will be labelled on admission by one of our team.

Any other clothing bought needs to be given to the staff for labelling. Personal laundry is washed off site from Monday to Friday. There are no facilities for dry cleaning of items. 

We are not responsible for any items of clothing that go missing or are damaged if they have not been labelled by the ward staff.

Music groups

Music sessions are arranged by our Social Activities Co-coordinator. Patients are assisted to join in with singing and using the musical instruments if they wish to participate.

Occupational therapy

Occupational therapists are specialists in helping people function to the best of their ability on a day to day basis. An occupational therapist visits the ward weekly and will work with patients on an individual basis as required.

Physiotherapy

This can be arranged by your relative / friend’s Primary Nurse if required and the physiotherapist will visit your relative / friend on the ward.

Social Activities Co-coordinator

A range of individual and group activities are offered by our Social Activities Coordinator, based on each person’s individual likes and dislikes 

Facilities

Bedrooms

The sleeping arrangements for all patients are carefully assessed by the nursing team. Oak ward has nine single rooms which are allocated on individual assessment of need. This is reviewed regularly by the nursing team.

Patient cash

We recommend that you only keep a small amount of cash on the ward. If you want to hand it in for safe keeping, we keep a maximum of £25 locked in the ward office.

If you have more than £25, it's transferred to the Finance Team. This team operates a banking system for our patients that enables small purchases and services such as toiletries and hairdressing. To open an account, contact them on +44 (0) 1534 445753 or write to:

Finance Team
3rd Floor Eagle House
Don Road
St Helier
JE2 4QD

The team monitor accounts regularly and send statements. They detail all expenditure, and request a top up of funds when needed. Contact them directly on +44 (0) 1534 445753 if you need more information about cash or finance.

Contact us

We suggest that one person, nominated by the patient, make enquiries to us. Suggested telephone times are between 10.30 am and 12pm, and from 1.30pm to 7.30pm. 

We answer telephone calls as quickly as possible and appreciate if you could avoid times when the ward may be busy.  

Patient confidentiality is essential. There are occasions when we're unable to share information. Contact the ward manager if you need to discuss this.
Tel: +44 (0) 01534 443213