The Jersey General Hospital is closed to all visitors to protect patients and staff following an increase in community COVID-19 cases
Patient information during COVID-19
Patients can attend outpatient clinic appointments and planned procedures, but must come alone. Children or vulnerable adults can be accompanied by one other person wearing appropriate PPE.
About Oak Ward
Oak unit provides care for up to 19 patients who require intermediate and continuing care. Patients can be transferred to Oak Ward following assessment on an acute admission ward, Maple Ward or from the General Hospital.
We provide services such as:
- occupational therapy
- speech and language
- clinical psychology
- social work
- social activities
We are based in St Saviour and our address is:
Jersey JE2 7UW
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Visiting times and information
Visiting times are limited to 30 minutes per visitor on all wards due to the physical space, as we maintain our safe distancing measures. Visiting times are from 2pm to 4pm daily. Only 1 pre-arranged visitor per patient can be present at any 1 time.
These important measures are in place to keep people safe. We ask that visitors comply with the guidelines for their continued protection.
Patients will be asked to give the names of relatives and friends who wish to visit them. Each patient can name a maximum of 2 visitors only. Only those named visitors will be given access and only adults are allowed to visit at this time.
Visitors are requested to contact the unit in advance and will receive pre-visit screening to:
- assess travel history and symptom checking
- confirm any previous known exposure to COVID-19
- arrange which ward / department they will be visiting
Visitors need to:
- sign in on entry to the ward
- maintain correct hand-hygiene techniques
- wear Protective Personal Equipment (PPE), which will be provided
Tel: +44 (0) 1534 443213
There is free parking around the grounds.
There are ramps to the front and rear of the building. There are two disabled parking spaces and ample parking to front and rear of the building.
What to bring
You need to bring:
- any medications you’re currently taking
- casual clothes and night wear
- comfortable walking shoes
- toiletries, such as deodorant, shower gel and shaving gel / razors (if appropriate)
What to expect
When you arrive, we welcome you onto the ward and show you:
- the lounges
- dining area
- your bedroom
- washing facilities
We introduce the nursing team and fellow patients. A nurse is allocated to you on admission and is responsible for your care throughout your stay. They maintain contact with you about your care needs. Health Care Assistants support the nurses in providing the care prescribed for you.
Medical Support is also provided by a GP, who visits on Monday, Wednesday and Friday. Our nursing staff have access to medical services 24 hours a day.
A consultant psychiatrist attends the unit on a weekly basis or more frequently if required.
If a relative or friend wants to discuss your care with one of the medical team or psychiatrist, we can arrange an appointment for you.
Meals are served daily:
- breakfast, from 8am to 9.30am
- lunch, from 12pm to 1pm
- dinner, from 5pm to 6pm
Property / valuables
You may bring some personal pictures, photo albums or other small items to help to add a more personalised feel.
We recommend that you only bring property and cash essential for your needs. Give any articles you want to keep in safe custody to the nurse in charge as soon as possible. They give you a receipt for these.
We accept no responsibility for the loss of, or damage to, personal property whatsoever, unless it's deposited in our safe custody.
Our hospital chaplain regularly visits the ward. Your family priest or chaplain is always welcome to visit the ward.
The chiropodist provides foot care for our patients.
Days out / outings
You're welcome to take your relative / friend out provided they are well enough and it has been agreed by the nursing and medical team. Please discuss with your relative / friend’s primary nurse.
The Primary Nurse responsible for your relative / friend’s care will refer to the dental department should they require treatment. One of the dental team will attend the ward to assess what treatment is needed.
Our hairdresser can visit the ward weekly on request. There is a charge for this and the nurse can arrange it for you.
A laundry service is provided, or you can choose to take clothing home to wash. Please make your choice known to the nurse responsible for your care. Clothing will be labelled on admission by one of our team.
Any other clothing bought needs to be given to the staff for labelling. Personal laundry is washed off site from Monday to Friday. There are no facilities for dry cleaning of items.
We are not responsible for any items of clothing that go missing or are damaged if they have not been labelled by the ward staff.
Music sessions are arranged by our Social Activities Co-coordinator. Patients are assisted to join in with singing and using the musical instruments if they wish to participate.
Occupational therapists are specialists in helping people function to the best of their ability on a day to day basis. An occupational therapist visits the ward weekly and will work with patients on an individual basis as required.
This can be arranged by your relative / friend’s Primary Nurse if required and the physiotherapist will visit your relative / friend on the ward.
Social Activities Co-coordinator
A range of individual and group activities are offered by our Social Activities Coordinator, based on each person’s individual likes and dislikes
The sleeping arrangements for all patients are carefully assessed by the nursing team. Oak ward has nine single rooms which are allocated on individual assessment of need. This is reviewed regularly by the nursing team.
We recommend that you only keep a small amount of cash on the ward. If you want to hand it in for safe keeping, we keep a maximum of £25 locked in the ward office.
If you have more than £25, it's transferred to the Finance Team. This team operates a banking system for our patients that enables small purchases and services such as toiletries and hairdressing. To open an account, contact them on +44 (0) 1534 445753 or write to:
3rd Floor Eagle House
The team monitor accounts regularly and send statements. They detail all expenditure, and request a top up of funds when needed. Contact them directly on +44 (0) 1534 445753 if you need more information about cash or finance.
We suggest that one person, nominated by the patient, make enquiries to us. Suggested telephone times are between 10.30 am and 12pm, and from 1.30pm to 7.30pm.
We answer telephone calls as quickly as possible and appreciate if you could avoid times when the ward may be busy.
Patient confidentiality is essential. There are occasions when we're unable to share information. Contact the ward manager if you need to discuss this.
Tel: +44 (0) 01534 443213