What does the Children's Service do?
It is the aim of the children’s service to provide services that promote, safeguard and improve the wellbeing of all children and their families in Jersey.
We try to ensure that services are easily accessed, equitable, based on people’s assessed needs, and delivered in an appropriate and timely way so as to maximise their effectiveness. A multidisciplinary approach, that utilises the expertise of a range of individuals and agencies, is used to achieve these aims.
Accessing the Children's Service
Referrals are taken from a range of agencies involved with children and families, and from members of the public who have concerns regarding the physical, emotional and developmental needs of a child or children.
A referral can be made by ringing the children's service and asking for the Duty Officer or by calling into the office in person between 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Friday. The Children's Service is based at Le Bas Centre - see the contact details section on the right of this page for more information.
If a service is required outside of these times, we provide an ‘emergency only’ duty system via the police. The police will contact the Duty Officer who will then ring you back.
Do not email the children's department with any urgent concerns about children. Instead, contact us by telephone as this will ensure that any concerns can be dealt with quickly.
Specialist teams and services
Assessment and child protection team
This team deals with all initial referrals and requests for advice and support. The team also works with the States of Jersey Police Family Protection Team to ensure that all children are protected from any form of abuse or neglect.
This team works with over 300 local children and their families to support them in reaching a reasonable standard of health and development.
Home finding team
This team recruits, assesses and supports foster carers and prospective adopters and provides placements for children who have to come into care because they cannot live with their own parents.
Fostering, adoption and residential care (caring and support section)
This service provides placements for children who have to come into care because they cannot live with their own parents. Care is provided in residential units.
Family Centre / Family Support Services
These services provide a range of support services to children in need, and their families. This can be through support with parenting issues, domestic arrangements in the home, mother and baby sessions, or supporting families to work through any specific issues that are adversely affecting the child.