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Rent Safe scheme standards

About the standards for Rent Safe​​

Where we live has a direct impact on our health, mental wellbeing and our pocket. A badly insulated two bedroom flat can cost £600 per month to heat.

Rent Safe provides potential tenants with a list of landlords that have reached accredited status under the Rent Safe Scheme, together with an overview of the number of properties that have reached the accredited minimum standards required for 3, 4 or 5 stars.

By using an accredited landlord you know, before looking at a property, that the landlord:

  • takes their tenant’s welfare seriously
  • takes action to resolve issues quickly
  • works to make sure their properties continue to meet recognised housing standards

Rent Safe is a voluntary scheme and whilst all landlords are able to register their properties, only those that meet an accredited rating are listed on the Rent Safe register.

Accredited star ratings

These are the standards landlords need to meet to gain the following star ratings:​

Number of starsStandards
         5The property exceeds the minimum Rent Safe standard and has achieved accreditation through compliance with legal standards. Energy efficiency measures are also in place.
         4​The property exceeds the minimum Rent Safe standard and has achieved accreditation through compliance with legal standards.
         3The property meets the minimum Rent Safe standard and has achieved accreditation through compliance with the minimum legal standards.









Non-Accredited star ratings

Landlords who achieve a 0, 1, or 2 star rating will not appear on the Rent Safe register.

​Number of stars​Standards
​2​The property does not quite meet the minimum Rent Safe standard, and some improvement is required.
​1​The property does not meet the minimum Rent Safe standard, and improvement is required in several areas.
​0​The property does not meet the minimum Rent Safe standard and much work is required to ensure that the health, safety and welfare of tenants is protected.

Landlords who would like to register with Rent Safe either to gain accreditation or work to improve the standard of their properties should complete an application form.

Landlords accreditation scheme (Rent Safe)

Report an issue with my rented accommodation

If you are a tenant and you have concerns about the condition of your property you can report this to Environmental Health.

When reporting concerns to Environmental Health, you need to​ include: 

  • your name
  • address
  • telephone number
  • brief description of the problem

An officer will contact you to discuss your problem and arrange a home inspection if needed.

Email Environmental Health

How to register with Rent Safe

Single property landlords

  1. Complete the form below and return it to environmentalhealth@gov.je or by post to Environmental Health, Maison Le Pape, The Parade, St Helier, JE2 3PU

  2. Once Environmental Health has received your form an officer will review the information provided and, if there are no obvious category 1 hazards, you will receive an immediate temporary 3 star rating on the Rent Safe Scheme.

  3. An officer will then arrange to visit your property to carry out a full assessment

  4. After the visit your assessment will be considered and provided your property meets the minimum standards required you will given an official rating of 3, 4 or 5 stars

If your property is not considered up to standard you will be given a report explaining what needs to be improved.

Single property application form


Multiple property landlords

  1. Complete the form to express your interest in registering your properties with the scheme and return it to environmentalhealth@gov.je or by post to Environmental Health, Maison Le Pape, The Parade, St Helier, JE2 3PU

  2. An officer from Environm​ental Health will contact you to discuss the best way to assess your properties for inclusion in the scheme

Multiple properties application form

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