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Information packs about digital switchover sent out

21 July 2010

​​​Older and disabled people living in Jersey are being urged to watch out for Switchover Help Scheme information packs that explain how they can get extra help to convert one of their TVs to digital in time for the switchover (17 November 2010).

The Help Scheme, run by the BBC under an agreement with the States of Jersey and States of Guernsey, offers practical help to older and disabled people and is sending everyone who is eligible in the Channel Islands an information pack before switchover. 

Information packs

Most eligible people will receive their first letter and information pack between 26 July and 13 August. Details about how to apply, an explanation of all of the available options and prices are clearly set out in the information pack.

Eligible people need to respond to get the help. Completed information pack forms can be returned by post to the Help Scheme or by calling free on 0800 408 7654.

Regional Manager for the Switchover Help Scheme in the Channel Islands, Caroline Byng, said “Switchover is coming soon and people can start to get ready now. I’m focused on making sure that all older and disabled members of our community know about help they can get from the Help Scheme - there is no need to worry because help is available. All you need to do once you receive your information pack is to either give us a call or return your completed form.”

Dorrie Martin (76) from St Helier is one of those people eligible for assistance through the Help Scheme. She said “Now the packs are being sent out, I would advocate the use of the Help Scheme – it’s definitely worth taking up.”

What the Help Scheme offers

Eligible people in Jersey will be offered freesat equipment and installation as standard. Most people aged 75 and over, eligible for certain disability benefits, registered blind or partially sighted or living in care homes will be asked to pay £40 towards the standard offer of help. People on the following benefits may be eligible:

  • income support (Personal Care Level 2 or 3, Mobility Level 1 or 2)
  • 75% (or more) Long Term Incapacity Allowance
  • registered with the Jersey Blind Society
  • resident in a care home (6 months or more)
  • War Pension Mobility Supplement or Constant Attendance Allowance from the UK Service Personnel and Veterans Agency (SPVA)

For £40, they will be given equipment to switch one TV per household to digital. They will be able to have that equipment installed if they want it, a demonstration of how it works and a free phone number to call for a year after switchover. If they’re eligible and also on income-related benefits, the help will be free.

Equipment has been chosen to be easy to use, and contact centre, delivery staff and installers have all been trained to understand and respect older and disabled people. All installers are vetted, carry identification and will never call without having made an appointment.

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