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Condor signs operating agreement

18 August 2014

A ten-year operating agreement was signed by Condor Ferries and Ports of Jersey on Friday 15 August 2014.

The agreement provides future stability on the sea route and enables Condor to make significant investment in the Island’s ferry services.

The agreement, which is non-exclusive, will see Condor commit to a range of performance measures including service reliability targets and an oversight of pricing. It was developed in partnership with the States of Guernsey and included independent economic advice.


The agreement has been subject to the statutory Harbour Master consultation process. A review of Condor’s response to the Clipper incident on 14 July 2014 was commissioned by the Harbour Master as part of a review of the company’s recovery procedures. It concluded that Condor took adequate recovery measures in the interests of the islands to regain its freight and passenger service capabilities as fast as possible, and that the operating agreement would improve the Island’s insight, control, resilience and contingency planning in the future.

Separately, at the Harbour Master’s request, Condor has provided insight into its Clipper recovery operation, specifically covering EU passenger rights, freight handling, special funfair shipments and its customer service call centre report. They have all demonstrated the high degree of effort and attention Condor placed on keeping the Island connected.

The agreement and related documents can be found on the Port of Jersey website. The official signing was attended by the group chief executive officer for Ports of Jersey, Doug Bannister, and Condor Ferries representatives including chief executive officer James Fulford and non-executive directors Ken Soar and Jeff Vidamour.

Reports and documents on Ports of Jersey website

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