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L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Revenue Jersey briefings

31 July 2018

Staff working on the first phase of work to build Revenue Jersey will brief the public on their plans at a series of meetings this autumn.

Revenue Jersey is part of the Treasury and Exchequer Department and brings the collection of both taxes and social security contributions into one new team.

From 4-8 October, the team will be offering public briefings on how work is progressing with the new digital Revenue Management System (RMS), which will replace the current Taxes Office thirty-five-year-old computer system. The team will also explain plans for a range of new online services from 2020, including the submission of personal tax returns.

The series of 90-minute briefings will offer general information for islanders as well as specialist information for businesses, finance firms, IT software specialists and tax agents. There will also briefings on access to services for those with a disability or language requirements.

You can book free places at the Revenue Jersey public briefings online or by calling 440586.

Book your free place online

Richard Summersgill, Comptroller of Taxes and future Comptroller of Revenue said: “Our programme is on track and on budget thanks to the commitment of all our people. These events in the autumn will give our customers plenty of time to become familiar with the changes due in 2019.

“I am pleased to report we have already completed 38,600 2017 personal tax assessments. All tax staff will start using the new RMS system in early 2019, ahead of our original programme schedule. As a result we can be confident that the majority of islanders will receive their 2017 assessment by November this year.”

Recent statistics covering April to June 2018 show customer call waiting time fell from an average of 54 seconds to 35 seconds, while call duration remains approximately 3 minutes.

Visits to the help desk increased in May from an average of 4,200 per month to almost 8,000. While the initial flurry of ITIS effective rate queries generated a waiting time of 25 minutes for January, waiting time average for the first 6 months is 13.5 minutes.

Average help desk query resolution time remained at 8 minutes, except in May, when service time dropped to 6.5 minutes because of the number of tax form re-print requests from customers.

Read the full statistics online 

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