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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Minister responds to Picker Institute report on patient experience

09 December 2022

​The Jersey care Commission has published the Picker Institute report report into patient experience in the Jersey healthcare system.

Minister for Health and Social Services, Deputy Karen Wilson, said"I am pleased to receive the Picker results on patient experience published by the Jersey Care Commission today. Picker is an international health and social care charity which carries out research to understand individuals' needs and their experiences of care.

"I'd like to thank every patient who took the time to respond to the questions. 1,364 responses were received back, from over 4,000 which were sent out, and I am grateful for every one of them. Your views have helped provide not only a strong, and collective patient voice, but also an important evidence base to work from which is from an independent and trusted source.

"Your feedback is very welcome indeed and valued by clinicians who gave their all through the pandemic and continue to deliver a positive patient experience.

"I know that in the coming days and weeks, the executive leadership team across Health and Community Services will be meeting with colleagues in their teams to share and talk about how they can usefully use these results to build on the best in patient care and make improvements where those are needed. Of course, we are on a continuous journey of improvement but there is much to celebrate from these results.

"I look forward to continuing to work with the Jersey Care Commission and the Picker Institute in the future."

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