20 September 2023
The Minister for Social Security, Deputy Elaine Millar, is delighted to announce the completion of a
review and enhancements to the Long-Term Care (LTC) Scheme communications, to make them
more straightforward and easier to understand.
Delivering these enhancements is a key priority of the Minister’s 2023 Delivery Plan. The new
communications have been developed after discussions with all stakeholders, including carers and
people who currently participate in the LTC scheme.
The workstream to review and improve the communications material, has delivered:
- Updated scheme literature: There is a new Information Pack made up of three separate, newly
designed, shorter leaflets to provide clear explanations of each Long-Term Care Scheme
scenario and a simple ‘roadmap’ which provides an easy-to-follow, step-by-step guide for
someone as they apply for the Long-Term Care Scheme. Information is available in larger font,
- New webpages: To further enhance how information is presented, new webpages have been
launched. They offer new content and interactive menus, ensuring that Islanders can access the
details they need, quickly and easily. This is available to view online. An animated explainer
video and EasyRead resources will also be added to the webpages.
Minister for Social Security, Deputy Elaine Millar said: “I am pleased we have delivered this
important work to support Islanders looking for information about the Long-Term Care Scheme. I
received direct feedback from many people about the communications material being difficult to
understand. I would also like to make it clear that people do not need to sell their house to benefit
from the scheme, as seems to be a common misunderstanding.
“My aim has been to remove the complexity and make information on the scheme more
straightforward to navigate and understand. The new material is being shared with our key
stakeholders to make sure they are aware and engaged with the enhancements, as well as to
provide feedback so that we can make further enhancements in the future.”