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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Homelessness support and guidance reminder

10 March 2023

Islanders are being reminded of the support and guidance available for those dealing with, or at risk of, homelessness.

An awareness campaign has been launched to further highlight the advice and help available from Government services, and to emphasise the new definition of homelessness, published by the Minister for Housing and Communities in October 2022, to which all Government services now work.

Deputy David Warr’s definition covers four key situations: 

  • Rooflessness – without a shelter of any kind, described by many as “sleeping rough”
  • Houselessness – with a place to sleep but temporarily in institutions or shelters
  • Living in insecure housing – threatened with exclusion because of insecure tenancies, eviction, or domestic violence.
  • Living in inadequate housing – in caravans or illegal campsites, in unfit housing or in extreme overcrowding

Islanders who are facing challenges associated with homelessness can get support from the Government’s Housing Advice Service by registering online with the housing advice service or by visiting the help desk at the Customer and Local Services building on La Motte Street. The Service, which provides support for all aspects of housing and not just homelessness, can also be contacted by emailing or by calling 01534 44 44 44. 

Deputy David Warr said: “It’s incredibly important to me that our most vulnerable Islanders can access the right help at the right time, and therefore I’m particularly keen to raise the profile of the excellent work being done by the Housing Advice Service.

“The definition I published at the end of last year ensures that our frontline services tackling homelessness are working to the same framework which will ultimately make our data gathering more consistent. In turn, over time, this will give us a better understanding of the true scale of homelessness in Jersey.” 

The first set of homelessness statistics to be published by the Government since the new definition was introduced will be released in the next few weeks.

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