25 April 2023
The States of Jersey Ambulance Service has published an independent
Demand and Capacity Review.
This is the first review of its kind and was one of the recommendations within the Association of
Ambulance Chief Executives, AACE, report which was published in November 2022.
The review covers three areas: Emergency Operations, the Patient Transport Service and the
Emergency Control Centre and has identified recommendations that will continue to improve
patient care, identifying the best model for Jersey.
The review team used historical demand and performance data to model various scenarios within
the three functions. The analysis considered the staffing requirements needed to meet future
demand and achieve Key Performance Indicators.
The scenarios take in to account the new Ambulance Response Model (ARP) which was introduced
in October 2022. Benchmarking was also conducted against UK Trusts.
Overall, the review shows that the States of Jersey Ambulance Service is experiencing increasing
pressures across all three functions and that demand is expected to grow into 2024 and beyond.
The analysis also shows that growth in emergency call volumes is predicted to continue to increase
by around 3.7% and Patient Transport by 12% annually.
However, despite the increasing pressures, the service performs well against both the recently
introduced ARP standards, and new Key Performance Indicators.
Chief Officer of Justice and Home Affairs, Kate Briden, said: “The findings were expected as capacity
and demand was one of the key areas identified in the recent ACCE review. Having now got the
results of this analysis, we will consider what improvements are achievable in the short term, as well
as preparing the service for the future, building upon the great service already provided to
Chief Ambulance Officer, Pete Gavey said: “This is a positive step forward in terms of addressing
the recommendations from the AACE report and I’m pleased to see that, despite the pressures, we
have performed well against the new Ambulance Response Programme standards and Key
Performance Indicators. I would like to express my gratitude to my team for achieving this.
“Investment has already been secured through the Government Plan process and the findings from
the Demand and Capacity review will be used to focus on the main areas for improvement.
“In advance of the Demand and Capacity review findings, we have already started recruiting to
some new roles, though these posts are included in the overall numbers highlighted within the
“It is important to point out that, at this stage, the findings are recommendations and require
further consultation with the wider team to consider the suggestions. We are committed to
providing the best possible service for Islanders, now and in the future.”
The full report is available at States of Jersey Ambulance Service demand and capacity review (gov.je)