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Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

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Major emergencies and how to respond

​​​​​​​​​Types of major emergency

A major emergency is an incident on such a scale that special arrangements are needed to deal with it. These include:

  • serious transport accidents - plane, roads
  • extreme weather - storms, flooding
  • major crime / terrorism / public disorder
  • explosion / fire / industrial accident
  • toxic chemical spillage / radioactive release
  • shortages of essential supplies - water, food, power etc.
  • infectious disease outbreak in humans or animals

How you should respond

The chance that you'll be caught up in a major emergency is slim, but you should be well prepared.

Seek shelter immediately

In most emergency situations, you'll need to take shelter immediately, or move away from the hazard. If you can't, you should:

  • go indoors and stay there
  • close all doors and windows, close curtains and move into a room facing away from the hazard
  • turn off ventilation systems 
  • don't smoke or light matches or other naked flames
  • offer shelter to passers-by if it's safe to do so

Stay informed

Once you're indoors, stay there and wait for more information:

  • keep phone lines clear - don't call emergency services (unless a separate emergency is affecting you, or you're being seriously affected by the incident)
  • tune in to local radio stations for information
  • listen carefully to advice given by emergency services, and follow it
  • don't attempt to collect children from school until you've been advised to
  • don't go outside
  • don't use a vehicle

Local media channels: where to get information during an emergency

If an emergency is happening, you should check media for up-to-date information.


The States of Jersey (including the police and fire and rescue services) will provide real-time information through Twitter.

States of Jersey on Twitter
States of Jersey Police on Twitter
Jersey Fire and Rescue on Twitter
About Twitter, and how to follow the States

Jersey media

Tune into any of the following, which are expected to give information in an emergency:

BBC Jersey website
Channel Televisi​on website
Channel 103FM website
Jersey Eve​ning ​Post​ website

    More advice and information

    You can find this information in other languages by downloading the PDFs below. You'll also find links to emergency planning information on other websites.

    Download major emergencies and you - how to prepare and what to expect leaflet (English version) (size 119kb)

    Download - poważne stany zagrożenia i ty - jak być przygotowanym i czego oczekiwać leaflet size 117kb)

    Download - emergências major e você – como preparar-se e o que esperar leaflet (size 117kb)

    Download coping with a critical incident leaflet (size 162kb)

      Emergency response and recovery on UK government website
      Emergency Powers and Planning (Jersey) Law 1990 on Jersey Law website
      Emergency preparedness guidance documents on UK government website
      Disaster Action website
      Guidance on community resilience on Cabinet Office website

      La Collette Multi Agency Off-Site Emergency ​Plan

        ​​​La Collette ‘Industrial Area’ Multi Agency ​Off-Site Emergency Plan (size 2.1mb)
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