Contacting family and friends
A sudden emergency may mean you need to contact relatives, health services, emergency services and repair services quickly.
- keep important telephone numbers handy in one location
- elderly, disabled or ill people should ensure they have the contact numbers of neighbours, health or social workers and / or other helpers to hand
- only make calls which are absolutely necessary, as the telephone system could become overloaded in a major emergency
Evacuation will only happen in extreme circumstances, but if the situation should arise, remember that if the police ask you to leave your home, do not argue. They are only concerned for your safety. They will know the dangers and risks better than you. They will ask you to go to a reception / rest centre. If you decide to go somewhere else, make sure you let the police know, so you can be accounted for.
Do not worry if you have special needs, arrangements will be made for you by those responding.
- if there is time, take along medicines, warm clothes, any special foods, personal documents and immediate valuables, as well as food, baskets / cages, leads etc for your pets
- if you have time before you leave, make sure fires are out, follow the advice of the emergency services in relation to the turning off of gas, water and electricity
If you discover, or are experiencing, an emergency situation dial 999.
- when you dial 999, the first person to answer will be an operator, who will ask what emergency service you require. They will ask for your telephone number because, if your line is cut, or you are unable to continue the call, the operator can trace where you are and send assistance
- do not ring the emergency services unless it is a genuine 999 matter
- if a major emergency affects the area in which you live, tune into your local radio station or switch on the TV for advice and information. Listen out for emergency phone numbers that may be released
- information and notification of an incident may also be given from other sources including: a van driving around using loud hailers to inform you, a visit from an officer to tell you personally, or in other ways
- be a good neighbour and pass on warnings to those who may have missed the information, and check on any elderly and infirm family, friends and neighbours you may have
Suggestions made here are for guidance only - always follow the direct instructions of the emergency services in the event of any emergency.
Fire or explosion
Fires and explosions that would be considered an emergency mainly involve gas and fuel storage facilities and pipelines. Major fires and explosions are not common in Jersey and are responded to by the States of Jersey Fire and Rescue Service and, where necessary, the Jersey Airport Rescue and Fire Service, together with the police. Make sure you know how to respond and prepare for a major fire or explosion.
Plane crashes could affect any part of Jersey. The likelihood of an incident is very low, but the effect is potentially very high. Find out more about how to respond and prepare for a plane crash.
UK Airlines Emergency Planning Group website
Air Accident Investigation Branch website
Human health emergencies that could affect people in Jersey include:
- influenza type disease (epidemic)
- influenza type disease (pandemic)
- SARS type virus
- infectious disease outbreak (eg legionella, meningitis and norovirus)
- chemical or radiological incidents
Make sure you know how to respond and prepare for a human health emergency.
Swine flu advice
UK Health Protection Agency website
Learn how to respond and prepare for an animal health emergency.
UK Health Protection Agency website