Skip to main content Skip to accessibility
This website is not compatible with your web browser. You should install a newer browser. If you live in Jersey and need help upgrading call the States of Jersey web team on 440099.
homegov.je

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Smart parking trial (PayByPhone)

The trial of an app called PayByPhone started in Green Street car park and will now be extended to Pier Road car park from Monday 25 September.

How the PayByPhone service works

PayByPhone parking is a cashless parking service that allows you to pay for parking using your mobile phone.

You can still use paycards if you prefer.

Eco permits and season tickets will continue as normal.

If you use the PayByPhone service you can:

  •  pay for parking without cash or paycards
  •  pay from your vehicle when you park
  •  extend your parking time from your phone
  •  set up text reminders / receipts

Using PayByPhone costs the same as paycards, but there is a 10p per transaction charge for optional text reminders and text receipts. 

We plan to introduce PayByPhone to all car parks and on-street parking.

As this is a trial, feedback from customers is very important.

You can email your feedback to uksupport@paybyphone.com  or call their 24/7 Support Helpline on +44 (0) 330 4007275

How to register for PayByPhone

You can register for PayByPhone before the trial starts, or the first time you use it to pay for your parking. When registering you will need to provide details about your vehicle and your debit or credit card for payment.

There are three ways to register:

  •  download the app on your phone (available for iPhone, Android and Windows)
  •  on the PayByPhone website
  •  call +44 (0) 1534 707000

Get the PayByPhone app on the iOS store

Get the PayByPhone app on the Google Play store

Get the PayByPhone app on the Microsoft store

PayByPhone how to register guide

PayByPhone charges

Parking costs the same as paycards with additional charges if you opt to use text reminders / receipts. The option for text reminders and receipts can be switched off in your PayByPhone account settings.

​Parking

​Unit charge the same as paycards

​Text reminders

​10p per text

​Text receipts

​10p per text

​Email receipts

​Free

How to turn off text reminder / receipt notifications in the app

If you don’t want to receive text reminders and text receipts then you'll need to turn off the notifications in the apps settings. To do this:

  • select the menu option on the apps homepage (cog in the top right-hand corner for iPhone or 3 horizontal lines in the top left-hand corner for Android)
  • for iPhone select "accounts settings" followed by "notification settings", for Android select "notifications"
  • unselect the notifications you wish to turn off
  • select 'update'

How to pay for parking using an iPhone or Android phone

Once you have registered:

  • open the PayByPhone app
  • select PARK from the app home page
  • confirm your vehicle registration and enter the location number - for example Green Street is 59812 (your device will save the location number for next time)
  • enter the number of hours you want to park for
  • confirm your payment by entering the 3 digit security code (CVV) from the back of the registered bank card details

How to pay for parking using a touch tone phone

If you don't have a smart phone you can call the automatic payment number:

  • call +44 (0) 1534 707000
  • respond to the prompts
  • wait to hear that parking payment has started

How to extend your parking using an iPhone or Android phone

To extend your parking:

  • open the app on your phone
  • your current parking session is shown on the welcome screen
  • touch the "Extend" option shown
  • add the number of hours you wish to purchase
  • confirm the additional time by entering the CVV number from the reverse of the bank card you registered

How to extend your parking using a touch tone phone

To extend your parking:

  • call +44 (0) 1534 707000
  • respond to the prompts
  • wait to hear your parking has been confirmed

Back to top
rating button