If you have received a missing Class 1 contributions letter

​About missing Class 1 contributions letters

We send out letters every quarter (three months) to anyone that we haven't received either any or enough contributions from. 

The letters alert you to the fact that you don't have enough contributions for a particular quarter.

You must pay contributions in order to claim benefits like sickness and pensions. 

Reasons why you might have received a letter​

You might have received a letter because:

• your employer hasn't submitted your earnings details
• you were away from the Island for all or part of that time
• you weren't working for all or part of that time
• you earned below the lower earnings limit in any of the months
• you're over 18 and in full time education
• we don't have record of your earnings for this time

The letter will state clearly which three month period we're looking at.

What to do if you receive a letter

Don't ignore it. 

Not paying your contributions for long periods of time can lead to you being passed on to our Enforcement Team and they c​an take the decision to pursue you for any amount outstanding.

You should either pay the outstanding​ contributions or let us know why you aren't able to pay. 

Pay the outstanding contributions​

If you're self employed or unemployed, you should pay the outstanding contributions.

For 2020 you must inform us and we will look at your 2018 income tax assessment to calculate how much you owe. 

How to pay

You can pay by:

• online payment
  
• debit card, either by phone or in person
  
• direct debit monthly in arrears (we will send you a direct debit form to complete)
  
• BACS payment directly into our bank account (sort code 40-25-34 account number 12155001). We'll also need your Social Security number or employer code and period

Pay your contributions or instalments​

If you pay your contributions by direct debit, your rate will be calculated from your tax details. We'll let you know if your rate has been changed.​

If you can't pay

We can excuse you from paying but we must know why you're missing contributions. 

You must complete the declaration on the back of the letter sent to you, sign it and return it to us. 

We will then make a decision on whether or not to waive your contributions depending on your reason. ​

However, this is only a short term option. If you're going to be unable to pay any contributions either through employed or work self-employed work, you'll need to speak to one of our advisors about a long-term agreement as you might be entitled to help with covering your contributions.

About contribution credits

Caring for a child at home: Home Responsibility Protection

Students over 18 in full time education

People on a small income​