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Head of Client Support Services

Residency
5 years residency NOT required
Employer
Vistra (Jersey) Limited
Closing date
23 December 2022
Reference
44588
Contract
Permanent
Hours
Full Time
Salary
Negotiable
Key Responsibilities:

Team management & leadership, including input to the strategic vision of the department
Expand the administrative support provided to our clients by migrating to the Vistra Business Operating Model (VMO) supported by the use of Shared Service Centre’s where appropriate.
Outsourced oversight responsibility, relevant to work externalised for department
Work closely with the Sector Leads to ensure we consistently deliver exceptional service to our clients.
Identifying areas of improvement and standardisation to enhance the overall service delivery within the team
Optimising the efficiency of the team, leading to overall improved utilisation
Ensuring the team play a positive role in the maintenance or improvement of the annual client Net Promotor Scores (NPS)
Core skills required
  • Ability to speak and understand English
  • CV Required
  • Keyboard Skills
  • References
How to apply
  • Online
  • Email


Contact name
Victoria Parker
Fax no.
504701
Email
Address
38 Esplanade
St Helier
Jersey
JE1 4TR
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