Europcar Representative

Support customers with directions, maps and local area information.
Check customer rental parameters for ensuring understanding of rates and service charges.
Update rental agreement files, notify customers of overdue rental vehicles and enquire on expected date of return and process rental extensions.
Receive telephone calls and handle customer issues or direct messages to appropriate personnel.
Attend calls and support customers efficiently.
Coordinate with queued customer to reduce wait time and encourage efficient service.
Ensure accuracy of return date and time on rental agreement