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IT Support Analyst

Residency
5 years residency NOT required
Employer
Clarivate
Closing date
14 April 2023
Reference
47514
Contract
Permanent
Hours
Full Time
Salary
Negotiable
We are looking for an IT Support Engineer to join our local IT Team based in Jersey.
This is an amazing opportunity to work on latest technologies and provide a high level of service to employees in need of IT support.

What will you be doing in this role?

-Provide technical support to onsite and remote colleagues on IT related issues and accurately record all diagnostics, communications, and resolutions in the service management toolset in a professional manner within the SLA.
-Aim for First Contact Resolution on all incidents and requests and confirm incident resolution with the end-user prior to marking an incident as resolved.
-Draft articles for publishing in the knowledge base.
-Share knowledge & collaborate with other team members often.
-IT inventory management, equipment procurement, CMDB management.
Core skills required
  • Ability to speak and understand English
  • CV Required
  • Keyboard Skills
  • References
How to apply
  • Online


Contact name
Felix Hoekstra-Khursheed
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