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Government of

Information and public services for the Island of Jersey

L'înformâtion et les sèrvices publyis pouor I'Île dé Jèrri

Customer Care Specialist

5 years residency required
JJ Fox Trading Limited
Closing date
22 July 2024
Full Time
We are looking for someone to join our Customer Service team to drive our customer
experience and grow our customer satisfaction levels. The successful candidate will have a
proven track record in customer service, have originated and implemented initiatives that have
delivered real and measurable results. Key responsibilities will include:

• Fully utilising the company customer service platform, extrapolating information, and
making recommendations from trends and themes
• Work with our customer ‘Hub’ in promoting the Fox Group as the supplier of choice
among our customer base in both Jersey and Guernsey
• Develop strategies to increase customer satisfaction and loyalty based on NPS insights.

For more information, visit
Core skills required
  • Ability to speak and understand English
  • CV Required
  • Keyboard Skills
  • References
How to apply
  • Email
Contact name
Charlie de la Cour
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